[1/27/2025 A] Data Centre Engineering Operations Chief Engineer, ARN- DCEO

Data Centre Engineering Operations Chief Engineer, ARN- DCEO

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

We are looking for a detail-oriented individual to join our Data Center Engineering Operations team. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services. As part of this team, you will ensure that the data center Mechanical, Electrical, and Plumbing (MEP) infrastructure operates at 100% availability. Simultaneously, you will ensure delivery of first-class customer service to the teams and groups within the data centers.

You will be responsible for ensuring that all electrical, mechanical, and fire safety equipment within the data center is operating at peak efficiency. This involves planned preventative maintenance of equipment, daily corrective work, and emergency response. You are expected to be a singular focal point for all facility operations and to support Amazon within data centers that it owns and operates.

In addition, you will manage large scale, high impact projects, and new region support, from conception to completion. Your projects will involve large amounts of independent work. You will also need to collaborate with external support groups in local and global settings. These groups include engineering, automation, procurement, and finance. You will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. In the performance of your duties, you will be expected to drive innovation and resiliency, while reducing operational costs in the facilities.

Key job responsibilities

1. Train and support the Engineering team in their role of providing electrical and mechanical equipment troubleshooting and operations
2. Implement and execute site or equipment-specific training exercises. Exercises cover, but are not limited to: stand-by diesel generators, switchgear, UPSs, PDUs, AHUs, chillers etc.
3. Oversee day-to-day operation and maintenance of mechanical and electrical equipment in data center sites
4. Operate independently, with limited direct management
5. Assist in the design and build-out of new facilities
6. Act as an escalation point for all facilities-related issues within the data center region. Work OT hours as needed to support site stability
7. Perform root cause analysis of equipment failures and complete reports on weekly basis
8. Troubleshoot and report facility and data server-level events within internal Service Level Agreements (SLA)
9. Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams
10. Ensure all safety procedures are adhered to by vendors, and AWS staff

PHYSICAL REQUIREMENTS

1. Work at height, and from ladders
2. Perform physical tasks during the shift
3. Work in a noisy environment, with ear protection

A day in the life

1. Working semi-autonomously in operation and maintenance of mechanical and electrical equipment in a data center
2. Execution of project scopes of basic complexity
3. Providing timely escalation for all facilities-related issues within the data center
4. First-line troubleshooting and reporting of facility and high-criticality events within a pre-determined service level agreement (SLA)
5. Providing assistance to junior and peer EOTs
6. Oversight of third-party vendors to ensure that all work performed is in accordance with established safety protocols, best practices, and local legislation
7. Utilization of administrative tools for change management, ticketing, and asset management.
8. Flexibility for changes to work schedule depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule.

About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Minimum Qualifications
• Bachelor’s degree in Electrical / Mechanical Engineering or equivalent
• 5+ years industry related experience with in-depth knowledge of UPS, backup generator systems, and generic mechanical-room infrastructure
• (EU) driving license

Preferred Qualifications
• +6 years of experience in operations, and on-call support for Data Center facilities, or Mission Critical Plants/Production facilities with ability to demonstrate key electrical and mechanical competencies and theory
• Master Degree in a technical field - Electrical Engineering, Mechanical Engineering, Industrial Engineer or equivalent.
• Project Management experience, Proven experience of reading Single Line Diagrams (SLD) and control schematics

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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