Data Center Engineering Operations Technician, ARN- DCEO

Data Center Engineering Operations Technician, ARN- DCEO

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for a Data Center Engineering Operations Technician to join our expanding Infrastructure Operations team. This role involves hands-on electrical and mechanical equipment troubleshooting and operation. If you enjoy applying your electrical and mechanical skills to solve problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures.

Key Job Responsibilities

1. SAFETY: Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Ensure remediation of safety risks/issues in conjunction with other teams. Own the safety initiatives and projects to foster a strong safety culture.
2. ENGINEERING & FACILITY OPERATIONS AND MAINTENANCE: Operational experience and familiarity with electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS’s), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers.
3. Troubleshoot events within internal Service Level Agreements (SLA’s).
4. Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.).
5. Supervise contractor or Engineering Operations Technicians to ensure proper operation and maintenance of all facility equipment.
6. Drive continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics.
7. Provide training and guidance to Engineering Operations Technicians and assist in recruiting efforts.
8. Lead the root cause analysis for operational issues, and conduct meetings with Subject Matter Experts (SMEs) to finalize mitigation strategies.

Physical Requirements

1. Manual handling and lifting of equipment may be required (weight limits in accordance with regulations).
2. Ability to work shifts (morning, late and night).
3. On-call rotation reaction to off-duty emergency calls.
4. Work at heights and from ladders; in a noisy environment with ear protection.
5. Perform physical tasks during the shift.

A Day in the Life

1. Working semi-autonomously in operation and maintenance of mechanical and electrical equipment in a data center.
2. Execution of project scopes of basic complexity.
3. Providing timely escalation for all facilities-related issues within the data center.
4. First-line troubleshooting and reporting of facility and high-criticality events within a pre-determined service level agreement (SLA).
5. Providing assistance to junior and peer EOTs.
6. Oversight of third-party vendors to ensure that all work performed is in accordance with established safety protocols, best practices, and local legislation.
7. Utilization of administrative tools for change management, ticketing, and asset management.
8. Flexibility for changes to work schedule depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule.

About the Team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

1. +4 years of operational knowledge and experience with electrical and mechanical equipment.
2. Apprentice/trades certified or diploma in an Electrical/ Mechanical field or equivalent recognized training.
3. Valid Driver's Licence.

PREFERRED QUALIFICATIONS

1. Data Center engineering experience or relevant job-related experience.
2. Degree in Electrical Engineering, Mechanical Engineering or relevant discipline.
3. Familiar with Building Management System (BMS) and Electrical Power Monitoring System (EPMS) control systems and data collection/trending.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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