ServiceNow Architect

22 hours ago

Dublin, Ireland Jacksonstone Recruitment Full time

ServiceNow Architect Key Responsibilities: Define and maintain the overall architecture of the ServiceNow platform. Lead the design and implementation of core ITSM modules (Incident, Problem, Change, Request, CMDB). Architect and oversee the development of a comprehensive reporting and analytics framework using Performance Analytics, Reporting, and Dashboards. Collaborate with stakeholders to gather requirements and translate them into scalable solutions. Ensure platform governance, security, and performance best practices are followed. Design and oversee integrations with third-party systems (e.g., monitoring tools, HR, finance). Develop a roadmap for future module adoption (ITOM, ITBM, HRSD, CSM, etc.). Provide technical leadership and mentorship to ServiceNow developers and administrators. Conduct architectural reviews and ensure alignment with enterprise IT strategy. Stay current with ServiceNow releases and recommend adoption strategies. Required Skills & Experience: Proven experience as a ServiceNow Architect in enterprise environments. Deep understanding of ServiceNow platform capabilities and limitations. Strong experience with ITSM processes and ServiceNow modules. Expertise in ServiceNow reporting tools including Performance Analytics, Scheduled Reports, and Dashboards. Experience with scripting (JavaScript, Glide), Flow Designer, and IntegrationHub. Familiarity with ServiceNow data models, CMDB design, and service mapping. Excellent communication and stakeholder management skills. ServiceNow Certified System Administrator and Certified Application Developer (preferred). ServiceNow Certified Technical Architect (highly desirable). About the Organisation: This is an opportunity to join a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines worldwide. With a workforce of over 3,000 employees across Ireland, the UK, mainland Europe, MENA, and the USA, the organisation provides outsourced and specialised services to clients across multiple geographies. The business is structured into three key divisions: Supply Chain & Retail, MedTech, and Pharma On Demand. These divisions deliver pre-wholesale and wholesale distribution of pharmaceutical and healthcare products, specialist medical supply services, and innovative commercial support for healthcare partners across the globe. Our Culture: The organisation is built on four key pillars that underpin its culture: People First doing the right thing and putting people at the heart of everything. Entrepreneurial Spirit embracing adaptability, commitment, and resilience. Common Purpose connecting diversified businesses and people. Trust forming the foundation of all operations and relationships. As the company continues to grow both domestically and internationally, it embraces diversity as a key driver of innovation and success. Sustainability: Sustainability is deeply embedded in the business strategy, ensuring long-term prosperity while positively contributing to people and the planet. Each decision is guided by five key sustainability pillars that shape responsible and future-focused operations.

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