Apply in 3 Minutes: Implementation Consultant

4 weeks ago

Dublin Pike, Ireland Quest Computing Ltd Full time

Overview
Implementation Consultant
Location: Dublin

General Scope for the Role
This is an exciting role which gives the successful candidate the opportunity to interact with our customers on varied projects globally.

The role involves implementing the AIMS product for Quest's clients. The initial training period will be with our experienced implementation team on actual project rollouts. The successful candidate will then work on a variety of projects, as either part of a team or lead smaller implementations.

There is great potential for learning and growth in this position with transition to a support role possible after the initial training period. Over time experienced Implementation consultants take on significant Pre-Sales and Project Management responsibilities.

Responsibilities for Implementation

Configure AIMS to meet clients requirements

Re-configure new schemes / changes in existing clients

Client consulting and advice

Client training and coaching

Produce project specific documentation

Specify change control requirements

Identify and report any issues in AIMS

Have regular update meetings internally and with clients

Some travel to customer sites will be required (Europe and Asia)

Respond to issues raised by clients through our ticketing system during the implementation

Provide assistance to support staff in diagnosing and rectifying issues

Mandatory Skills & Experience

3rd level qualification in IT or related field

Ability to organise their own work and drive customer work when needed

Excellent communication skills in English, both written and verbal

Excellent attention to detail and ability to drive tasks through to completion

Must be a team player

Good understanding of databases, SQL and Web-based technologies

Good presentation skills

Desirable Skills & Experience

Previous experience in a similar role an advantage

Dutch or German language skills

Experience in a customer-facing role

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