Nexus Field Service Engineer

1 day ago

Dublin, Ireland Charles River Full time

About The Role

CRL Microbial Solutions is seeking a dedicated and technically skilled Field Customer Support Specialist (Field Service Engineer) to support our flagship instrument—the Nexus automated Endotoxin testing system. This is a 12-month fixed-term contract role. The role is critical to ensuring customer satisfaction through expert service, repair, calibration, and troubleshooting of our systems.

Key Responsibilities

- Provide on-site and remote support for the Nexus system, including installation, maintenance, and repair.

- Perform instrument calibration and validation in compliance with GMP standards.

- Troubleshoot complex technical issues and ensure timely resolution to minimize customer downtime.

- Support customer onboarding, including training, validation, and application support.

- Build strong relationships with customers, acting as a trusted technical advisor.

Qualifications & Experience

- Degree or equivalent experience in Engineering or Life Sciences.

- Minimum 4+ years of experience in a technical, laboratory, or field service role.

- Strong software engineering skillset.

- Proven ability to problem-solve complex technical issues under pressure.

- Experience in validation and working in GMP environments is a strong advantage.

- Familiarity with SOPs, safety protocols, and regulated environments.

Key Attributes

- Customer-centric mindset with a passion for delivering exceptional service.

- Excellent communication and interpersonal skills.

- Willingness to travel as required to support customer needs.

Why Join Us?

At CRL Microbial Solutions, you’ll be part of a team that values innovation, quality, and customer success. You’ll work with cutting-edge technology and have the opportunity to make a real impact in the life sciences industry.

This is a 12-month fixed-term contract.

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