Senior Customer Support Engineer, Cork

4 hours ago

Cork, Ireland Logitech Inc. Full time

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Role:

Are you fluent in Spanish and Italian and looking to develop a career in technical support? We are seeking a Customer Support Engineer based in Cork, Ireland to join our team supporting Logitech’s Paid Services program. This role is an excellent opportunity for individuals with strong language skills and a passion for technology who are eager to learn and develop their technical expertise.

As a Customer Support Engineer, you will assist customers in troubleshooting and resolving technical issues related to Logitech’s video conferencing solutions. You will work closely with IT decision-makers (ITDMs) to ensure seamless functionality in conference room spaces, helping them deploy and maintain their solutions. Communication will take place through phone, email, or video calls, providing a high-touch service to global organizations.

At Logitech, we value a commitment to learning and professional growth. If you have the required language skills and a willingness to develop your technical abilities, we encourage you to apply

Your Contribution:

At Logitech, we embrace a culture of collaboration, learning, and customer excellence. In this role, you will:

1. Assist customers in troubleshooting and resolving technical issues related to Logitech’s video conferencing products.
2. Communicate effectively with customers via phone, email, and video calls to provide high-quality support.
3. Maintain clear, concise, and professional communication in all customer interactions.
4. Work with internal teams to escalate and resolve complex technical issues.
5. Provide feedback on customer trends and contribute to improving support processes.
6. Develop a strong understanding of Logitech products and video conferencing technology through ongoing training and hands-on experience.
7. Collaborate with team members to share knowledge and improve overall customer support.

Key Qualifications:

To be considered for this role, you should have:

1. Fluency in Spanish and Italian (both written and spoken).
2. Strong communication and customer service skills.
3. A passion for technology and a willingness to learn new skills.
4. Basic familiarity with video conferencing applications such as Zoom, Microsoft Teams, and Google Meet (preferred but not required).
5. A proactive approach to problem-solving and troubleshooting.
6. The ability to work independently and as part of a team.
7. Professional-level English proficiency.

Preferred Qualifications:

While not required, the following would be beneficial:

1. Previous experience in a customer support or technical support role.
2. Basic knowledge of computer networking and operating systems (Windows and Mac OS).
3. Familiarity with Android or iOS devices beyond mobile phones.
4. An interest in pursuing technical certifications or further training in IT support.

Education & Training:

1. A background in IT, computer science, or a related field is a plus but not required.
2. On-the-job training and professional development opportunities will be provided.

Why Join Logitech?

At Logitech, we empower collaboration and innovation while fostering an environment where employees can grow and make an impact. Our hybrid work model allows for flexibility between remote and in-office work. If you are eager to develop a career in technical support and have the language skills we are looking for, we would love to hear from you

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.

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