Technical Account Manager

5 days ago

Dublin, Dublin City, Ireland Amazon Full time
Technical Account Manager (German speaking), AWS Enterprise Support

At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, serverless and more. The TAM works with customers as a trusted advisor and has a direct impact in how they gain the most value from AWS services and the cloud technology that supports their business goals.

As we continue to rapidly expand AWS's Enterprise Support organization by averaging 30% - 40% revenue growth per year, you'll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications for global & regional impact.

The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Key job responsibilities

1. Develop trusting relationships with customers, understand their business needs/drivers, review service disruptions, provide monthly/quarterly metrics, and assist with pre-launch planning.
2. Utilize technical skills to investigate difficult support cases and technical challenges.
3. Understand operational parameters and troubleshooting processes for customer issues and escalations.
4. Advocate for customer needs to overcome adoption blockers and drive new feature development.
5. Improve customer capabilities by running workshops, operations, and architecture reviews.
6. Ensure AWS environments remain operationally healthy whilst reducing costs and recommending efficiencies to mitigate risks in customer operations plans and product adoption.
7. Work with customers across all levels from developers through to C-Suite executives.
8. Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.

A day in the life

See what the team say about their roles:

Meet Nisha, Technical Account Manager
Meet Liga, Sr. Technical Account Manager
Meet Balint, Senior Technical Account Manager
Meet Shlomo, Senior Technical Account Manager

Additional resources

AWS Enterprise Support Plans

About the team

As we continue to rapidly expand in EMEA, you'll have plenty of opportunities to develop your technical, consulting, and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.

Culture

We're passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs, and Global Mobility opportunities.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Minimum Qualifications

1. Experience with operational parameters and troubleshooting for two of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment.
2. Working with engineering/technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise, or Start-up industry.
3. Fluency in both written and spoken German.
4. Internal enterprise or external customer-facing experience as technical lead.
5. Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
6. Experience in operational services or support environment (Note: this is not a 24x7 on-call operations role).
7. Experience engaging management stakeholders on technical, operational, or business strategic decisions.
8. Experience with AWS services and/or other cloud offerings.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (Privacy Notice) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

#J-18808-Ljbffr

  • Technical Bid Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Sonas Technical Full time

    Technical Bid Manager Contact Cian Conry Salary: €75,000 - €95,000 Location: IrelandLeinsterDublin Sector: Construction & Civils Contact: Cian Conry Mobile: +353851354902 We're assisting a leading and innovative construction company in Dublin in their search for an experienced Technical Bid Manager . They company in question are an...

  • Technical Account Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Redline Group Ltd Full time

    Are you a Technical Account Manager - Electronics/Semiconductors looking for an exciting new role based in Ireland?This is an excellent opportunity to join one of the world's leading electronic component and semiconductor distribution company. This new opportunity has arisen for a Technical Account Manager, with an excellent understanding and knowledge of...

  • Technical Account Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Redline Group Ltd Full time

    Social network you want to login/join with:Technical Account Manager - Electronics/Semiconductors, DublinLocation: Dublin, IrelandJob Category: Technical Account ManagementEU work permit required: YesJob Reference: SKK1172_1738946981Job Views: 6Posted: 07.02.2025Expiry Date: 24.03.2025Job Description:Are you a Technical Account Manager -...

  • Technical Account Manager

    1 day ago

    Dublin, Dublin City, Ireland Redline Group Ltd Full time

    Social network you want to login/join with:Technical Account Manager - Electronics/Semiconductors, DublinLocation: Dublin, IrelandJob Category: Technical Account ManagementEU work permit required: YesJob Reference: SKK1172_1738946981Job Views: 6Posted: 07.02.2025Expiry Date: 24.03.2025Job Description:Are you a Technical Account Manager -...

  • Technical Account Manager

    6 days ago

    Dublin, Dublin City, Ireland Cubic Telecom Full time

    Cubic Telecom is a leading provider of connectivity solutions and analytics services for vehicle and IoT device manufacturers. As a Technical Account Manager, you will be responsible for supporting our Sales, Product, and Engineering teams in their pursuit of business development initiatives with key customers.The role requires close working partnerships...

  • Technical Account Manager

    2 days ago

    Dublin, Dublin City, Ireland dxFeed Full time

    Company DescriptionDevexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.Job...

  • Technical Account Manager

    2 days ago

    Dublin, Dublin City, Ireland Evad Technology Group Full time

    Job DescriptionEvad Technology Group Ltd is seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for managing client relationships and ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Manage client relationships and ensure satisfactionEscalate complex issues...

  • Technical Account Manager

    5 hours ago

    Dublin, Dublin City, Ireland Okta, Inc. Full time

    Get to know Okta Okta is The World's Identity Company.We free everyone to safely use any technology—anywhere, on any device or app.Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and...

  • Technical Account Manager

    2 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Technical Account Manager (German speaking), AWS Enterprise SupportAt AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, serverless and...

  • Technical Account Manager

    3 weeks ago

    Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    Technical Account Manager , ES - Strategic Industries AutoMFGSector: Sales and Business DevelopmentRole: ManagerContract Type: PermanentHours: Full TimeDESCRIPTIONWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS...

  • Technical Account Manager

    7 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Technical Account Manager, Strategic Industries - (Media & Entertainment)Job ID: | Amazon EU SARL, Irish BranchAt AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics,...

  • Technical Account Manager

    6 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Technical Account Manager (German speaking), AWS Enterprise SupportAt AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, serverless and...

  • Technical Account Manager

    1 day ago

    Dublin, Dublin City, Ireland Sysdig Full time

    About SysdigSysdig is a leader in cloud security risk mitigation. Our mission is to provide innovative solutions that meet the evolving needs of our customers.We are passionate about delivering exceptional support and expertise to our customers. Our team is committed to ensuring the success of our customers in the cloud.Job RequirementsWe are seeking a...

  • Technical Account Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Cubic Telecom Full time

    The CompanyFounded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, commited, and continually seeking new, ideas. That's us, is it yo? At Cubic you will find an environment filled with...

  • Senior Technical Accounting Manager

    4 days ago

    Dublin, Dublin City, Ireland Primark Stores Limited Full time

    About the Role">As a key member of our finance team, you will be responsible for managing two teams: Statutory External Reporting & Compliance and Technical Accounting.We are seeking an experienced professional to lead our technical accounting function. The successful candidate will have a deep understanding of accounting standards and financial reporting...

  • Technical Account Manager

    5 hours ago

    Dublin, Dublin City, Ireland Amazon Full time

    Amazon never asks for fees or deposits in any form during recruitment process.Please click here to learn more and safeguard yourself from potential frauds.Technical Account Manager (German speaking), AWS Enterprise SupportAt AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit...

  • Technical Account Manager

    2 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Technical Account Manager, Strategic Industries - (Media & Entertainment)Job ID: | Amazon EU SARL, Irish BranchAt AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics,...

  • Technical Account Manager

    24 hours ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    TN Ireland is seeking a Technical Account Manager to join our team.About the Role:This exciting opportunity involves working on multiple client sites on a project-by-project basis, identifying and resolving issues in a timely manner, and working closely with the management team.Key responsibilities include designing, configuring, and installing Azure...

  • Technical Account Manager

    3 weeks ago

    Dublin, Dublin City, Ireland The One Group Full time

    Job Title: Account Manager - IrelandWe have an exciting opportunity for an experienced Account Manager to join our team, supporting customers across Ireland and driving increased revenue and sales growth.As an Account Manager, you will be responsible for building and maintaining solid customer relationships while driving sales profitability. The ideal...

  • Technical Account Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Amazon never asks for fees or deposits in any form during recruitment process. Please click here to learn more and safeguard yourself from potential frauds.Technical Account Manager (German speaking), AWS Enterprise SupportAt AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative...