Technical Account Manager

1 week ago

Dublin, Dublin City, Ireland Cubic Telecom Full time

The Company

Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, commited, and continually seeking new, ideas. That's us, is it yo? At Cubic you will find an environment filled with energy and collaboration, where we set out every day to improve not just the world, but ourselves and each other.

We believe in leadership that supports empowerment and responsibility, while recognising and developing leadership qualities across Our Team. Together we bring out the best in each other. So, whether you're interested in joining us as an individual contributor, manager, senior leader – or someone who aspires to growing into a leadership role – we look for people who are results focused, empathetic, visionary, empowering, and who 'champion' our cultures and values.

Role Summary

The Cubic Technical Account Manager supports our Sales, Product and Engineering teams in the pursuit of business development initiatives with our key customers. A key priority is proactive engagement with all aspects of the customer's product life cycle (design, development, implementation, enhancement) The role requires close working partnerships with customer Product and Engineering teams, key Partners and Cubic's internal Sales, delivery and support teams.

Key Functions of the Role Support for Sales & Account Management

  • Act as primary interface to the customer's Product & Engineering teams and be involved in the full customer lifecycle from initial qualification, to close, to post-launch. Work closely with customer in requirements gathering and specification.
  • Support Cubic's Sales & Account Management in its goal to build and grow revenue by helping customers to be successful in new product and solution deployments. Work closely with the Account Manager to identify revenue opportunities and increased loyalty through the upsell of new products and services.
  • Lead the management of the technical relationships between the customer and essential Cubic business and technical teams.
  • Support Cubic Sales, Account Management & Product teams with opportunity qualification, presentations, demonstrations, Proof of Concept proposals (POC), RFP responses & business justification in a Pre-sales capacity. Organize and deliver technical presentations and demos at customer sites and industry trade shows.
  • Maximize customer loyalty and retention by building long-term relationships with the customer's technical decision makers, planners and key stakeholders.
  • Engage regularly and proactively to identify risks, assess health, and explore opportunities to expand and deepen customer relationships.
  • Evangelize new product features and lead on the adoption, optimization, and integration of Cubic products within customers' business infrastructure.
  • Maintain a deep understanding of the customer's business as well as their technical environment

Support for Product & Engineering

  • Maintain excellent technical and product knowledge about the customer's automotive product strategy and product roadmap.
  • Act as a key bridge between the Product and Engineering teams of Cubic and the customer in the identification of product enhancements and solutions to customer problems.
  • Provide continuous customer feedback and insights to Cubic Product Management.
  • Provide strategic technical feedback to customer Product and Engineering teams to ensure product capabilities match customer requirements and to help drive product and technical roadmaps.
  • Provide feedback to Cubic Product and Engineering teams on customer roadmap discussions.
  • Support Cubic's Product team to prepare Product Requirements Documents and detailed and accurate Statements of Work, driving internal cross-functional sign-off and customer agreement.
  • Lead technical kick-off meetings to ensure customer expectations are properly set and Cubic's internal teams are aligned.
  • Assist in the maintenance of Cubic's knowledge base of customer technologies, products and roadmaps.

Support for Project Management & Delivery

  • Initiate and drive customer requirements gathering, gap analysis and technical due diligence efforts, while recommending and driving technical best practices, internally and externally, ensuring customer projects are delivered on time and within budget.
  • Ensure accuracy of information regarding customer project dashboards, detailing high-profile projects, key dates, project milestones, target ship dates, invoicing milestones issues, etc. for Cubic management visibility.
  • Provide support to Cubic Project Management from concept to delivery. For projects under evaluation, engage with the customer by reviewing the design concept, gathering product/solution requirements, and analysing the gaps & risks involved in product commercialization. For projects under development or in-life, drive customer issues to resolution, mitigate escalations and set expectations with the customer by collaborating with Cubic Product & Engineering.
  • Align customer milestones with third party hardware and software delivery timelines in collaboration with Cubic Product and Project Management
  • Review the customer portfolio on a monthly basis, prioritize customer projects and provide justification for technical support resource allocation
  • Represent customer solution requirements and priorities to ensure efficient communications and alignment with Cubic Project Management, Product Management and Customer Support. teams.

Requirements

  • Possess natural curiosity and leadership skills, with the ability to collaborate, present information effectively and influence across multiple disciplines and management levels.
  • Ability to proactively manage customer expectations, influence customer decision making, and maintain positive customer relationships.
  • Five years of technical account management experience or the equivalent- especially within Automotive, Cloud Software and Consumer Electronics.
  • Ability to work independently and proactively, practicing good judgment in managing technical project priorities and workflows
  • Strong organizational, problem-solving, and analytical skills with excellent follow-through regarding project tasks and open issues
  • Attention to detail and a commitment to excellence and high standards.
  • International experience is a plus, as is experience working with remote and dispersed teams.
  • Excellent written and oral communications skills
  • Excellent knowledge of digital collaboration tools

Benefits

  • 25 days annual leave + 2 company days
  • Health Insurance
  • Pension Contribution
  • ESOP
  • Tax saver scheme
  • Bike to work scheme
  • Sports and social activities
  • Great annual office outings (Summer BBQ, Christmas party, charity runs)
  • Bits & Bobs days (Half day every quarter to get your Bits & Bobs done)
  • Learning and Development Opportunities

Cubic Telecom is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.

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