Assistant Product Technologist
2 days ago
Role: Assistant Product Technologist
Reports to: Quality Manager
Location: Dublin, Ireland
Contract: Permanent
Purpose of role:
To contribute to developing product to in line with Primark Quality Assurance Standards. To assist the Product Technologists, buying teams, suppliers and key stakeholders in maintaining best practice and ensuring product meets the Primark customer's expectations.
Product and Process
1. Build and develop capability to assess commercial quality and testing requirements.
2. Assist with product development and adhere to “the Best Practice” sample process flow.
3. Investigate all Gold Seal rejections and communicate quality issues to buying teams and suppliers.
4. Build competitor awareness to enable quality, fit and performance benchmarking of Primark versus key competitors.
5. Work with the Primark Compliance team to ensure the Primark Quality Standards are in line with industry standards (Value/Volume retail).
6. Demonstrate an understanding of the legal/product/retail requirements for labelling.
7. Assist in identifying potential fit, fabric or component quality issues.
8. Manage reporting of testing submissions by supplier/product area/product type.
9. Compile and conclude tech packs and score card analysis as part of the delivery of the key line programme to ensure Primark quality standards and cost efficiencies are achieved.
10. Investigate and support resolution of quality issues in a timely manner with clear solutions and communication to all relevant stakeholders.
11. Monitor the Returns Report to identify high returning styles/products, highlighting risk to Product Technologists and develop CAP to resolve and improve future deliveries.
12. With guidance from the Product Technologist learn to identify risk suppliers/product for Pre-shipment and CFS inspection.
13. Evaluate risk and ability to make commercial recommendations on quality priorities in a volume environment.
14. Investigate customer feedback/customer complaints/product issues and record on the quality incident log.
Suppliers
1. Communicate with suppliers on the technical development of product.
2. Highlight risk areas from testing submissions and with support of the Product Technologists work on an improvement plan.
3. Assist Suppliers on technical queries concerning product development.
4. Assist with regular updates to the supply base on Primark quality standards.
5. Gain an understanding of the ethical team’s factory audit process and compliance to understand supplier performance.
Communication and Influence
1. Communicate and interact clearly and concisely to ensure that information is understood by buying teams, retail and external contacts.
2. Demonstrate/develop effective communication skills tailored to the audience and objectives; provide feedback and respond to others in a professional, courteous and respectful manner.
3. Support the Product Technologist to deliver training and engagement with Buying teams and Suppliers to improve the sampling hit rate.
4. Identify and gather relevant information to solve problems and make informed decisions relating to quality standards.
5. Make decisions independently within parameters and understand when to seek guidance; collaborate with impacted stakeholders (Buyers, Suppliers and Peers).
6. Attend B&M department meetings representing Quality Assurance.
Working with others
1. Work effectively with others to deliver common goals; readily offer support.
2. Respect the ideas and contributions of others and readily take opportunities to learn and seek out stretching opportunities to support own development.
3. Demonstrate self-awareness and understanding of own skills, abilities and development areas.
4. Prioritize and manage own activities in a structured, independent and timely way; keep others informed and obtain additional information when required.
5. Understand business need for flexibility and modify behaviour accordingly; exhibit a positive, determined and results driven attitude.
6. Contribute to and support the delivery and content of the Primark Quality Academy training courses.
7. Support training in best practice for sample approval to QA, buying teams and suppliers.
8. Support regular updates to the buying teams and suppliers regarding new sections within the QA manual.
Ready? Good - because we can’t wait to see what you can offer. You’ll be joining a team of diverse, passionate, and talented individuals where you’ll truly belong, collaborating on projects that will shape the future of our industry. If you’re excited about this role but don’t meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team can determine where your skills may fit in at Primark.
Apply to be part of our future and we’ll help you develop yours.
If you need any reasonable adjustments or have an accessibility request during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.
All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss.
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