Tech and Digital Quality systems platform lead

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Tech and Digital Quality systems platform lead

Apply locations Dublin - Cherrywood Business Park time type Full time posted on Posted 2 Days Ago time left to apply End Date: February 20, 2025 (18 days left to apply) job requisition id JR00016721

POSITION SUMMARY

Tech and Digital Quality (QA) system platform lead will partner with Global Manufacturing and Supply (GMS) business to drive the design, deployment and support of global GMS Quality systems that fall within their assigned capability tower supporting to achieve our GMS Digital Transformation to ‘Connect Site”.

The role requires strong interpersonal skills, collaboration, working in a matrix organization and strong domain knowledge. Strategically acting as the Zoetis Tech & Digital (ZTD) Business Partner for their assigned capability tower. Works closely with Zoetis Tech & Digital (ZTD) GMS teams and other ZTD functions including the Application Delivery and Operations, Digital & Data Analytics (DDA), 3rd party Providers, IT Compliance, Infrastructure, and Project Management Office to plan, define, execute, and operate new and enhanced system capabilities and related projects.

POSITION RESPONSIBILITIES

- Platform Lead will work within an established operating model for ZTD GMS Global Systems, overseeing the end to end of Deploy, Enhance and Run Operations. This includes working with designated MSP or the India Capability Team within a ‘follow the sun’ support model.
- Project accountability: act as a Project manager, coordinates and ensures timely execution of projects, responsible for project budget spend and forecast.
- Team Leadership: Lead a small team of ZTD IT professionals (system owners) who support Global GMS Systems within assigned Quality capability tower, providing guidance, mentorship, and performance management.
- Ensure appropriate culture and programs are in place to attract, retain and develop the talent required to support the organization.
- Works with Global System Lead aligning managed services / India capability team operating model in conjunction with ZTD GMS Global Teams and Subject matter expertise (SMEs). Approval and management of additional contract/temporary labor as needed for projects or other temporary needs. Support negotiations and administration of software licensing, service, and maintenance contracts. Accountable to the oversight of governance processes for incident and change management controls, SLAs and KPIs.
- Partner with key GMS stakeholders to identify pragmatic and innovative solutions that are achievable at scale within GMS, in line with agreed Enterprise Architecture standards supporting Future GMS.
- Leveraging GMS Digital Maturity Assessment, leads workstream to address identified capability gaps and implement tools across GMS sites to support digital transformation goals. Includes scoping investment, resources and projects and aligning with ZTD leadership Team (LT) and Project management office (PMO) for approval.
- Strong communication skills with business stakeholders to articulate business value and managing cultural change supporting GMS digital strategy.
- Collaborate with data and analytics architecture and operations teams to ensure solution compatibility with company standards.
- Partnering with key stakeholders on annual operating plans and Digital Technology Analytics Prioritization (DTAP) projects for funding in support within assigned capability tower.
- Activity supports ZTD productivity strategy, with focus on investing in data and analytics solution standards and retiring legacy systems. Prepares business cases to support the transformation from legacy to end state solutions, and oversees delivery once approved.

ORGANIZATIONAL RELATIONSHIPS

Works closely with ZTD GMS teams and other ZTD functions including the Application Delivery and Operations, Digital & Data Analytics (DDA), 3rd party Providers, Procurement, GMS Quality Business stakeholders, IT Compliance, Infrastructure, and Project Management Office to plan, define, execute, and operate new and enhanced system capabilities.

RESOURCES MANAGED

Financial Accountability

Responsible for Quality capability tower specific ZTD Global systems, contracts with suppliers and renewals process. Following and maintaining Zoetis Standard Operating Practices.

Reporting financials to Zoetis Tech & Digital GMS Project Management Office (PMO) related to Global Systems Quality (projects and support) in Apptio and PWA.

Supervision

Responsible for all direct reports within Zoetis Tech & Digital GMS Global Systems Quality capability tower. Accountability for the managed services / India capability teams supporting global systems, SLAs and key performance indicators.

EDUCATION AND EXPERIENCE

- University Degree in Computer Science/ Information Systems/Business Administration or other relevant fields. MBA or Equivalent Degree Preferred.
- 10+ years of progressive technology leadership experience focusing on Quality systems and demonstrated leadership in a dynamic, growth-oriented company.

TECHNICAL SKILLS REQUIREMENTS

- Proven track record of delivering innovative and successful Quality IT systems, establishing standards for strong end - to-end program management.
- Quality related Software development lifecycle and application support, with a working knowledge of IT infrastructure and systems design within quality area.
- System development methodologies and compliance requirements (e.g. SGMP).
- Manufacturing/supply business environment (preferably within the animal health, bio/pharma, or similar life-sciences industry).
- Financial Management – skills to support Project Management and Apptio forecasting.
- Proven ability to establish and maintain long term relationship on different levels within both ZTD and Quality business groups.
- Proven ability to establish and maintain long term relationship with senior leaders in both ZTD and business groups.
- Communication Skills: Must be able to communicate effectively to be able to participate in business discussions and planning sessions.
- Negotiations Skills: Should possess strong negotiations skills working across business and ZTD teams.
- Relationship Management: Should maintain a strong positive relationship with the business; should be a partner and advisor and should work to maintain high customer satisfaction.

PHYSICAL POSITION REQUIREMENTS

Office based activities but may need to travel periodically, 5-10%.

Legal statement as below

This job advert indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required. Additional position specific requirements/responsibilities are contained in approved training curricula.

Visa status re must be eligible to work and live in Ireland as below

Colleague must be legally eligible to live and work in Ireland.

Summary of our Benefits

In addition, to being part of the world leading animal health company focused on the needs of those who raise and care for animals we offer a range of benefits such as competitive salary, bonus, 25.5 days holiday per annum plus public holidays, a defined contributory pension plan, private medical insurance for you and your family and empowered flexible working, to name a few. Please note that the benefits outlined are subject to change based on organization decision.

About Us

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

Diversity, Equity & Inclusion

Connected to our purpose and Core Beliefs, at Zoetis, we lead with inclusion. Our Diversity, Equity & Inclusion (DE&I) focus helps create an environment where each colleague can thrive. Our commitment to DE&I begins with our leadership team of diverse backgrounds, experiences and ethnicities, and it is demonstrated in our support of our colleagues and the animal health industry. We have nine colleague resources groups whose members spread awareness, foster inclusivity and make a positive impact on our business and communities.

Our commitment to advancing Diversity, Equity and Inclusion has earned us recognitions as a 2024 Catalyst Award recipient and a Top 50 Company for Workplace Fairness by Fair360 (formerly DiversityInc). Zoetis has also been named a Best Place to Work for LGBTQ+ Equality, a Best Company for Working Parents, a Top Company for Executive Women, among many others. Learn more here.

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