IT Support Engineer Level 3

1 week ago


Dublin, Dublin City, Ireland PFH Talent Acquisition & Recruitment Full time

PFH Technology Group are seeking applications for an experienced Level 3 IT Support Engineer to support our Dublin based client. Location: Dublin 7 Hybrid: Onsite 3 days per week Contract length Permanent Responsibilities Support, configure and install network, security devices and systems. Maintain and improve documentation of client's environment. Provide Level 3 support and troubleshooting to resolve technical issues Work within change management policies to ensure success of changes Implement network and security tools, policies and procedures as appropriate Work as part of a project team from design, configuration, through to implementation and testing. Technical Skills and Experience Windows Desktop 10 & Server Windows server services - Active Directory, Group Policy, DNS, DHCP, TCP/IP, WSUS, IIS Certificate Services General Network support in LAN, WAN and WLAN environment. Network Architecture design experience would be beneficial. VMware - VCenter, VSphere, etc. Anti-Virus Management Storage technologies Veeam, Commvault etc System Analysis, troubleshooting & Testing Education & Training Third Level IT related or equivalent combination of qualifications and experience. Information Technology Industry certification a distinct advantage e.g. Microsoft, Cisco, CompTIA, Symantec, VMware, etc. ITIL Foundation knowledge. Excellent communications skills, both written and verbal. Experience of managing local projects and/or being part of a project team. The Candidate Decisive, dynamic, and capable of delivering to a high standard level of support, able to work with/under any constraints that may be in place. Conscientious, trustworthy, and capable of organising and delivering on tasks with little direction. Strong troubleshooting and communications skills are an absolute necessity Capable of adjusting their approach for the varied customers supported Process oriented with great attention to detail. PFH Technology, owned by Ricoh a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway. Skills: Systems Admin Windows 10 Windows Server VMWare



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