FinCrime and Fraud Operations Manager Ireland

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Reporting to the EU Director of Fincrime, Fraud and Disputes Operations, we're looking for a Fraud and Financial Crime Ops Manager to join our fast-growing EU team here in Dublin. You will need to be comfortable handling operations escalations as well as overseeing our outsourced partners on the highest performing standards in Fraud and Fincrime operations. You will work across different areas and products including our current and business accounts and partner with our group data science, data engineering, product and technology teams.

Responsibilities and Qualifications

- Driving strategic partners oversight: Ensuring that our outsourcing partners for Fraud and Fincrime Operations are operating effectively.

- Monitoring our Fraud and Fincrime metrics and drive action delivery with our product teams to address the trends.

- Combining hands‑on execution with strategic thinking to align cross‑functional teams with our Fraud vision and strategy.

- Consulting with our product teams to ensure the opportunity for fraud is minimised in the product design and the residual risk appropriately controlled.

- Leading part of the EU leadership team for Fincrime and Fraud operations in the development of our strategy and reporting.

- Helping to build and oversee solutions with technology at the heart of our Fraud and Fincrime mitigation strategies to cover the various fraud typologies using automated alerts.

- Supporting the Director of Fincrime, Fraud and Disputes operations at key forums/committees.

- Supporting and managing the oversight of change implementation, making prioritisation calls of those initiatives.

- Driving customer education and awareness content in the EU around Fraud, ensuring effective warnings are in place to prevent fraudulent and financial crime activity.

- Working closely with the second line of defence and our Money Laundering Reporting Officer (MLRO) to complete assurance activity, identification and remediation of any actions.

- Collaborating across the company to remove roadblocks and solve complex challenges relating to Monzo's EU expansion.

- Supporting 3rd line of defence with auditing activities.

- Being an excellent partner to our third party vendors, unblocking and empowering their teams for high delivery and high performance.

- You have previous experience of achieving results through 3rd party/outsourcing management and you’re excited about working in a cross‑functional team with engineers and data scientists to empower third party vendors' success.

- You have previous experience leading and managing Fraud and Fincrime operations in payments or banking.

- You enjoy partnering with 3rd party vendors, data scientists, and second line of defense (2LOD) to proactively mitigate and respond to existing and emerging fraud trends.

- You understand the Fraud and money mulling risks of the various products and services operating in the fintech space.

- You have significant experience of defining strategies to mitigate Fraud and Financial crime.

- You champion the use of automated processes to find more efficient ways of working.

- You are a problem solver who takes initiative to create high impact for stakeholders.

- Excel at stakeholder management and coordination across multiple teams.

What’s in it for you

💰 competitive salary ➕ share options.

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)

📚 €1,200 learning budget each year to use on books, training courses and conferences.

💰 Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%

💛 Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling.

🌈 The application journey has 3 key steps

- Recruiter screening

- 45 minute initial Interview with the Hiring Manager

- 3 stage interview loop including a technical and behavioural interview.

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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