Apply in 3 Minutes Insurance Sales and Service Specialist

Job Title: Insurance Sales and Service Specialist (Member Engagement Centre)

Location: Dublin 4 (35, Shelbourne Road, Ballsbridge)

Work Type: Onsite/Hybrid option

About the United Services Automobile Association (USAA):
We are an American financial services company providing insurance and banking products exclusively to members of the military veterans and their families. We were founded in 1922 in San Antonio, Texas, and now have over 13.5 million members, with approximately 37,000 employees worldwide. USAA extended its operations to Europe in 1952, and we currently maintain key offices in Frankfurt, London, and Luxembourg.
We are thrilled to announce the opening of our new European headquarters in Dublin in September 2025. This reflects our ongoing dedication to serving our members and partners across Europe.

Make a Difference. Every Day.

Are you passionate about helping people? Do you thrive in a fast-paced, rewarding environment? Then a career with our Insurance Sales and Service Team at USAA's member engagement centre could be the perfect fit.
At USAA, we're more than just a company; We're a team dedicated to providing exceptional service to our members. As an Insurance Sales and Service Specialist, you'll be at the heart of our mission, making a real difference in the lives of others every single day. You'll be the go-to resource for our members, providing solutions for their insurance needs while they are overseas, ensuring they feel secure and satisfied.

What you'll do:

- Provide expert support and guidance to our members via phone
- Find creative solutions to complex issues and ensure a positive member experience
- Collaborate with a team of dedicated professionals all working towards a common goal
- Contribute to a culture of excellence recognised by leading industry awards:
- #23 Fortune's World's Most Admired Companies (2024)
- Forbes Customer Experience All Stars (2024)
- #4 Forbes Best Customer Service (2024)
- Demonstrate leadership potential with a view to future progression.
- Support and coach other team members to reach their potential, contributing to a strong team dynamic.

What you'll get:

- The satisfaction of knowing you're making a real difference in people's lives
- A fast-paced dynamic work environment where you'll constantly learn and grow
- The opportunity to be part of a team that values collaboration and mutual success.
- The chance to work for an organisation consistently recognised for its exceptional service and employee culture
- A clear career path for ambitious insurance professionals who demonstrate leadership qualities.

Key Responsibilities:

- Provide exceptional customer service, addressing member requests, conducting research, and resolving disputes efficiently and effectively.
- Build strong member relationships by gathering information, identifying life events, assessing needs, and presenting the benefits of USAA insurance products.
- Proactively identify and suggest appropriate USAA insurance products to meet member needs
- Achieve sales and service targets while adhering to US and International regulatory compliance guidelines and procedures
- Capture and document relevant business information accurately and in a readily retrievable manner
- Understand and apply risk management principles within the scope of the role, utilising organisational resources and adhering to policies and procedures.
- Actively participate in personal and professional development, responding positively to feedback and overcoming challenges.
- Escalate systemic issues impacting member satisfaction.
- Demonstrate emerging leadership capabilities, support peer development, and contribute to a positive team culture.

Requirements:

- Minimum of 2 years of experience in the insurance industry
- Customer contact experience in an insurance sales and service environment (preferred but not essential)
- Experience multitasking in a Windows operating system environment
- Excellent business English communication skills (oral and written).
- Ability to work effectively in a fast-paced environment

Skills and Abilities:

- Service Excellence: Proven ability to provide exceptional customer service, exceeding member expectations
- Member Focus: Demonstrated understanding of the needs of US military personnel and their families. Ability to proactively identify and address both expressed and unexpressed needs
- Problem-Solving: Strong analytical and critical thinking skills to effectively resolve member issues and identify opportunities
- Product Knowledge: Comprehensive understanding of USAA's European insurance products and the ability to articulate their features and benefits persuasively.
- Sales Closing: Proven ability to effectively close sales and secure agreements.
- Communication: Excellent verbal and written communication skills; ability to adapt communication style to diverse member needs
- Risk Management: Basic understanding of risk management principles and their application in a business setting.
- Self-Development: Commitment to continuous learning and professional growth

Qualifications:
Candidates should ideally be graduates or postgraduates and possess or be working towards APA or CIP qualifications.

Benefits:

- Competitive Salary with performance bonus opportunities
- We invest in your career, financial and academic support for professional qualifications aligned to your role
- Hybrid working options after training period (4 days onsite)
- 23 days paid time off
- 2 days volunteering for charity
- 1 Company day (in lieu of Thanksgiving)
- New office, in a great location and close to bus and Dart
- Company Pension
- Life Assurance
- Income Protection
- Medical insurance
- Recognition program
- Wellness Account

Other: Background screening and full conflict of interest disclosures are required as part of the recruitment process

Ready to join a team that's committed to excellence? Apply now and start making a difference

USAA classification (Public)