Director, Trust
1 day ago
Who We Are
2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.
Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers, and doers are the professional publishing stewards of 2K’s portfolio, which currently includes several AAA, sports, and entertainment brands, including global powerhouse NBA️ 2K, renowned BioShock️, Borderlands️, Mafia, Sid Meier’s Civilization️, and XCOM️ brands; popular WWE️ 2K and WWE️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR️ 2K.
At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply
What We Need
The Director of Trust and Safety will lead a team focused on building and maintaining trust with our global gaming community. This individual will be responsible for developing and executing policies, systems, and procedures that promote player safety, data privacy, and compliance with evolving regulatory standards. They will also need to build cross-functional coalitions across both publishing and our studios to effectively implement these policies. This role requires a strategic thinker with a hands-on approach who can navigate the nuances between user safety, data privacy, and commercial needs.
What You’ll Do
1. Strategic Leadership and Compliance
Develop, lead, and refine a comprehensive trust and safety strategy that addresses both current and future risks in user protection, data privacy, and compliance.
Monitor global regulatory developments in data privacy and trust & safety (e.g., GDPR, CCPA, COPPA, OSA, DSA, etc.) and drive compliance strategies that ensure adherence for an appropriate player experience.
Partner closely with legal, compliance, and data governance teams to ensure alignment implementation and prioritization of the latest standards, regulations, and best practices.
Partner with product departments and studios to translate these global standards into practical feature requests and development roadmaps for our games and out-of-game experiences.
2. Operational Oversight
Oversee the implementation of safety systems and processes that prevent harassment, data breaches, fraud, and other malicious activities in our gaming ecosystem.
Conduct regular reviews of 2K’s trust & safety practices, reporting on the effectiveness of the measures and processes adopted to manage and mitigate trust & safety risks.
Establish and manage KPIs for trust and safety metrics; measure effectiveness, identify risks, and continuously improve our programs.
Lead initial crisis management within 2K and collaborate with Legal on incidents related to trust and safety, providing rapid, effective responses to protect user interests.
3. Cross-Functional Collaboration
Collaborate closely with product, engineering, and marketing teams to balance trust & safety initiatives with growth objectives, ensuring compliance and safety are integral to product development.
Partner with analytics and player support to gather insights on player behavior, trust, sentiment, and emerging risks, using these insights to inform policies and processes.
4. Team Leadership and Development
Lead and mentor a high-performing team of trust & safety specialists, ensuring each team member has the resources, training, and support needed to excel.
Foster a culture of continuous learning and innovation to keep the team ahead of emerging challenges in the trust and safety space.
Build a scalable structure that aligns with our company’s growth and ensures proactive risk management.
5. Player Advocacy and Communication
Serve as the internal advocate for player safety, championing initiatives that promote a secure and positive experience for our gaming community.
Manage external communications related to trust and safety, including policy updates, incident responses, and player education campaigns on privacy and safety best practices.
What Will Make You A Great Fit
● 7+ years of experience in trust & safety, compliance, data privacy, or a related field, ideally within the gaming, tech, or digital entertainment industry.
● In-depth knowledge of working within applicable trust & safety regulations (e.g., GDPR, CCPA, COPPA, OSA, DSA, etc.) and experience working within complex regulatory environments.
● Proven track record of balancing regulatory requirements with commercial objectives, ideally in high-growth or fast-paced environments.
● Experience building and leading trust and safety or compliance teams, with a strong emphasis on mentorship, growth, and team culture.
● Exceptional communication skills, with the ability to influence and partner with stakeholders across all levels of the organization.
● Strategic mindset, with the ability to see the big picture while managing detailed and data-driven execution.
As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.
Please note that 2K Games and its studios never use instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.
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