[10/3/2025 A] Senior Product Engineer Dublin, Ireland
4 weeks ago
What's the opportunity?
At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge . You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.
We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability, and machine learning, to name a few.
What will I be doing?
As an experienced engineer you will:
Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
Write Ruby code, which knits together a lot of AWS, infrastructure, platform, and SaaS technologies that form the core of Intercom’s backend infrastructure.
Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.
Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.
What skills do I need?
5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript, etc.). If you don't know a language we use, that's okay We think great people can learn quickly or introduce us to better ways of working.
Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams.
Experience with distributed systems.
Benefits
We are a well-treated bunch, with awesome benefits If there’s something important to you that’s not on this list, talk to us
Competitive salary and equity in a fast-growing start-up.
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
Regular compensation reviews - we reward great work.
Pension scheme & match up to 4%.
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
Flexible paid time off policy.
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
MacBooks are our standard, but we also offer Windows for certain roles when needed.
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