[10/23/2025 A] Senior Product Engineer Dublin, Ireland
4 days ago
What's the opportunity?
At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.
We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability, and machine learning, to name a few.
What will I be doing?
As an experienced engineer you will:
- Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
- Write Ruby code, which knits together a lot of AWS, infrastructure, platform, and SaaS technologies that form the core of Intercom’s backend infrastructure.
- Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.
- Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.
What skills do I need?
- 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
- Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript, etc.). If you don't know a language we use, that's okay We think great people can learn quickly or introduce us to better ways of working.
- Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams.
- Experience with distributed systems.
Benefits
We are a well-treated bunch, with awesome benefits If there’s something important to you that’s not on this list, talk to us
- Competitive salary and equity in a fast-growing start-up.
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
- Regular compensation reviews - we reward great work.
- Pension scheme & match up to 4%.
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
- Flexible paid time off policy.
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
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