Systems Engineer, ESC Managed Operations

Overview

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced systems engineers with a strong background in automation and operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/

Responsibilities

- Oversee the launch of the ESC in 2025, working closely with global AWS teams and influencing the evolution of AWS services and technology.

- Collaborate with technology leaders to enhance day-to-day operations and ensure improvements in availability, reliability, latency, performance, and efficiency of the ESC.

- Occasionally participate in on-call rotations to resolve incidents occurring out-of-hours.

- Contribute to development and testing of scripts to improve workflows.

- Review operational health of services, identify anomalies, and craft actionable bug reports.

- Provide constructive feedback on change management documents and address the team/'s operational backlog.

- Educate service teams about the European Sovereign Cloud and share insights to foster knowledge transfer.

Context

Utility Computing (UC) and European Sovereign Cloud (ESC) are part of AWS UC. UC provides product innovations—from foundational services such as Amazon S3 and Amazon EC2—to continuously released new product innovations that distinguish AWS services. As a member of the UC organization, you/'ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS. Within AWS UC, Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.

Eligibility Requirement

- Fluency in written and spoken English is required.

- Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.

- Amazon will provide relocation support for successful applicants relocating within the European Union.

- Employees will participate in an On-Call rota.

Qualifications

Basic Qualifications

- This role requires you to be a national of an EU member state.

- Demonstrated expertise in systems engineering working with hardware, software, networking, and operating systems.

- Experience scripting processes in a language such as Bash, Python, or Ruby.

- Solid understanding of Linux and networking, and able to troubleshoot and anticipate problems that affect the performance, reliability, or availability of software systems.

- Able to lead the creation, revision, and/or improvement of standard operational procedures (SOPs) and drive operational best practices.

Preferred Qualifications

- Experience with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic, or similar).

- Experience actively mentoring junior engineers and working cross-organizationally and leading strategic team efforts requiring work from multiple team members.

- Experience supporting services in AWS or other cloud systems or services.

- Experience operating 24x7 high-availability, distributed software applications and performance tuning software applications and optimizing fleet utilization.

- Experience with Infrastructure as Code, such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar.

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