Systems Engineer, Managed Operations

Overview

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). To spearhead this initiative, we are actively seeking experienced systems engineers with a strong background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high‑availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers.

Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day‑to‑day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC.

The overarching goal is to deliver scalable services and ensure a high‑availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best‑in‑class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.

A Day in the Life

You’ll spend a majority of your time operating and improving one of the largest software systems. Over the course of a week, you will review the operational health of the services in your team’s care, and as soon as you figure out why there was an anomaly, you write up an actionable bug report. As a responsible engineer, you’ve learned never to make changes to production systems without a plan, so you reviewed then executed changes following a change management process to one of the production systems in your care. Later in the week, you help to resolve your team’s backlog of operational issues. You round off the week by writing a cool script that you shared with your team which helps get to root cause faster of a hard problem that you diagnosed earlier.

You will be required to occasionally participate in an “on‑call” rotation to resolve incidents occurring out‑of‑hours.

Eligibility Requirement

- Fluency in written and spoken English is required.

- Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.

- Amazon will provide relocation support for successful applicants relocating within the European Union.

- Employees will participate in an On‑Call rota.

Basic Qualifications

- This role requires you to be a national of an EU member state.

- Bachelor's degree in computer science (or related IT discipline) or equivalent industry experience.

- Knowledge or experience in scripting (Bash, Python, or Ruby) or software development (Java, TypeScript, or similar), coupled with Linux and networking fundamentals to effectively troubleshoot and optimize system performance and reliability.

Preferred Qualifications

- Able to execute standard operating procedures and following operational best practices.

- Knowledge or experience operating service in AWS or other cloud systems or services.

- Knowledge or experience operating 24x7 high‑availability, distributed software applications, performance tuning software applications and optimizing fleet utilization and monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar).

- Knowledge or experience with Infrastructure as Code (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar).

Equal Opportunity & Inclusion

Amazon is an equal opportunities employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We provide accommodations for applicants with disabilities during the application and hiring process.

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