Team Leader

4 days ago

Dublin, Dublin City, Ireland CPL Full time
Team Leader (Social Media)

Location - Dublin

Contract type - Permanent - Full time on site

Working hours - Morning OR Evening shifts

The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. They will be client orientated, enthusiastic, courteous, and assertive and motivated to take charge of both customer engagement and problem resolution.

The candidate will be strongly team-focused with outstanding mentoring and teaching ability and excellent verbal and written communication skills. They will be motivated and committed to continuous self-development and the development of others. They will be flexible and analytical with exceptional trouble shooting.

Duties and Responsibilities

People Management:

· Point of contact for all HR/People related issues for Covalen team.

· Scheduling and Resource Planning including approving and managing holiday requests.

· Managing all on boarding paperwork for access permissions and provisioning etc.

· Build loyalty within the team and directly impact performance and productivity improvements.

· Lead and motivate staff members and manage the development and performance of each member of the team.

· Set clear goals for staff members and manage and assess Team members against goals.

· Provide constructive feedback in a timely manner.

· Deal with non-performance in accordance with policies.

· Responsible for the motivation and leadership of all team members.

· Manage Team members and act as point of contact and escalation for any staff members' issues.

· Manage team T&A and payroll through available tools.

· Schedule and review staff Rota while considering planned and unplanned absence.

Game planning and Delivery: (If required by the Business)

· Allocating workload to the content analysts.

· Take accountability for team and market performance and create action plans to address non-delivery.

· Monitoring queues for variable workload.

· Flagging and managing changes in capacity due to resourcing (holidays) or volume changes.

· Ensuring that the SLAs for timeliness, accuracy and quality are met.

· Perform all Services in a professional manner to the client satisfaction.

· Provide written reports to Manager and when requested by the client, documenting the achievement of the Services.

· Being pro-active and seek out and recommend process improvements to the client to drive increased productivity, customer satisfaction, and overall program efficiency as it relates to the project.

Tracking Performance and Delivery:

· Owns and maintains the individual and team productivity trackers.

· Train teams/new team members on how to use individual trackers.

· Complete weekly and monthly productivity reports.

· Delivers Team Huddles.

· Coordinate with evening Team leaders to ensure required coverage for markets.

· Provides insights and analysis on team performance.

· Follow up on any tasks/bugs that affect productivity/queues.

Client:

· Responsible for building client relationship.

· Attend and participate all necessary Client meetings and conference calls.

· Prepare updates, reporting relevant to delivery for the client.

Communication and organization:

· Organizing orientation training.

· Work with the team trainer to confirm the on boarding training plan, including IT orientation.

· Take accountability for working with one or more support functions and driving improvements.

· Communicate the seat location of the new staff members with facilities.

· Work with the support functions to drive Quality, Training/Process, HR, Recruitment and reporting activities.

· Work with other team leads to meet overall team goals.

· Act as a mentor for staff enrolled in leadership development paths.

Management:

· Adherence to policy and procedures.

· Complete tasks and actions within defined deadlines.

· Escalate direct manager and client manager, as appropriate.

· Report progress to managers on on-going basis.

· Build effective relationship with Management Team.

· Constantly keep direct management and client management informed of account/s performance.

Essential Competencies:

Leadership:

· Proven track record of leading by example.

· Ability to motivate and inspire confidence in others.

· Ability to transfer knowledge effectively.

· Skilled in conflict management.

Performance Management:

· Ability to work towards and achieve targets.

· Understanding of contact centre metrics and targets.

· Understanding of the drivers of staff performance.

· Ability to produce standard and ad hoc reports.

· Ability to analyse outputs reports, surveys etc. and determine action points.

Customer Service and Communication:

· Experience in communication with clients.

· Ability to communicate effectively with different groups.

· Ability to follow specific processes and procedures.

· Demonstrates high level of customer satisfaction.

· Experience on Process Managed Environment.

Problem Solving Techniques:

· Ability to apply analytical and investigative skills to resolve customer issues.

· Ability to handle challenging support situations.

Technical Requirements:

· Technical skill with Windows

· Microsoft Office Suite

· Advanced knowledge of Microsoft Excel

Requirements:

· 1+ years in a Team Leader/Supervisory/Manager role in a multinational, call centre

· Strong communication skills (both written and verbal)

· Detail-oriented and passion for problem-solving

· Ability to work on own initiative or as part of a team

What would you bring? As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.

Apply Now or Reach Out for More Information.

#BPOjobs #Innovation #CareerOpportunity #JoinOurTeam #TeamLeader #Languagejobs #socialmediajobs #CPLCovalen

  • Dublin Rural LEADER Independent Evaluation Committee Member

    3 days ago

    Dublin, Dublin City, Ireland Fingal LEADER Partnership Dublin Rural LEADER Full time

    As a member of the Independence Evaluation Committee (IEC), you will undertake to evaluate project applications submitted under RDP LEADER 2023-2027 and to make recommendations to the LAG on the eligibility and suitability of projects for funding. The IEC will be made up of experienced, qualified people who can contribute various expertise and perspectives...

  • Pharmaceutical Warehouse Operations Leader

    4 days ago

    Dublin, Dublin City, Ireland Team Horizon Full time

    Are you a highly skilled and experienced Pharmaceutical Warehouse Operations Leader? Do you have a passion for supply chain management and project leadership?We are seeking a seasoned professional to join our team at Team Horizon, where you will play a key role in advancing our warehouse operations and supply chain management capabilities.In this role, you...

  • Team Leader

    4 weeks ago

    Dublin, Dublin City, Ireland Cineworld Cinemas Ltd Full time

    Team Leader - SecondmentDue to promotion and progression, we at Cineworld Dublin are looking for a Team Leader on secondment basis to join the team. The Leadership team consists of a General Manager, Deputy General Manager, 4 Cinema Managers, and currently 8 Team Leaders all leading and working with 60-80 Team Members and 2 Maintenance People. Our cinema has...

  • Team Leader

    2 weeks ago

    Dublin, Dublin City, Ireland Cineworld Cinemas Ltd Full time

    Team Leader - SecondmentDue to promotion and progression, we at Cineworld Dublin are looking for a Team Leader on secondment basis to join the team. The Leadership team consists of a General Manager, Deputy General Manager, 4 Cinema Managers, and currently 8 Team Leaders all leading and working with 60-80 Team Members and 2 Maintenance People. Our cinema has...

  • Independent Evaluation Specialist

    3 days ago

    Dublin, Dublin City, Ireland Fingal LEADER Partnership Dublin Rural LEADER Full time

    You will be part of a dedicated team evaluating project applications submitted under RDP LEADER 2023-2027. As a member of the Independent Evaluation Committee (IEC), your primary responsibility will be to assess the eligibility and suitability of projects for funding.The IEC consists of experienced professionals who bring diverse expertise and perspectives...

  • Team Leader

    4 weeks ago

    Dublin, Dublin City, Ireland Cineworld Cinemas Ltd Full time

    Team Leader Due to promotion and progression, we at Cineworld Dublin are looking for 2 Full-Time Team Leaders (39hr contract) to join the team. The full cinema team consists of a General Manager, Deputy General Manager, 4 Cinema Managers, 9 Team Leaders and up to 100 Team Members. Our cinema has 17 Screens spread across 4 customer facing levels, a CafeBar,...

  • Team Leader

    12 hours ago

    Dublin, Dublin City, Ireland Northgate Vehicle Hire Limited Full time

    Location: GlasgowSalary: £27,102 pa + bonus up to £2,046 pa OTEWeekly Hours: 42.5 hoursAs the UK's leading vehicle rental specialists, we make a commitment to keep our customers' businesses moving, that's what we do.As a Team Leader, you skilfully bring to life the Northgate experience, coordinating your team of drivers to meet the needs of your customers...

  • Team Leader

    4 days ago

    Dublin, Dublin City, Ireland Fairways Hotel Full time

    We've over 45 years' experience of crafting the finest quality coffee. From revolutionary methods to unforgettable successes that make our story as unique as the taste of our coffee. The Costa Coffee story began back in 1971 when Sergio and Bruno arrived in London with a burning desire to make great tasting coffee a part of everyday life, setting up a small...

  • Team Leader

    2 weeks ago

    Dublin, Dublin City, Ireland Cardfactory Full time

    Join to apply for the Team Leader role at Card Factory.Role Responsibility:We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful cardfactory family to help fulfill this.With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving...

  • Team Leader

    12 hours ago

    Dublin, Dublin City, Ireland Cardfactory Full time

    Join to apply for the Team Leader role at Card Factory1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Role ResponsibilityWe are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful cardfactory family to help fulfil this.With a real...

  • Team Leader

    4 days ago

    Dublin, Dublin City, Ireland Fairways Hotel Full time

    We've over 45 years' experience of crafting the finest quality coffee. From revolutionary methods to unforgettable successes that make our story as unique as the taste of our coffee. But first, let's start with how every good story should. At the very beginning. The Costa Coffee story began back in 1971 when Sergio and Bruno arrived in London with a burning...

  • Team Leader

    12 hours ago

    Dublin, Dublin City, Ireland Fairways Hotel Full time

    We've over 45 years' experience of crafting the finest quality coffee. From revolutionary methods to unforgettable successes that make our story as unique as the taste of our coffee. But first, let's start with how every good story should. At the very beginning. The Costa Coffee story began back in 1971 when Sergio and Bruno arrived in London with a burning...

  • Team Leader

    3 weeks ago

    Dublin, Dublin City, Ireland Card Factory Full time

    Job Introduction Location:Contracted Hours Available:Role Responsibility We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful cardfactory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the...

  • Team Leader

    6 days ago

    Dublin, Dublin City, Ireland Card Factory Full time

    Job Introduction Location:NutgroveContracted Hours Available:10Role Responsibility We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful cardfactory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders play a key part in...

  • Team Leader

    12 hours ago

    Dublin, Dublin City, Ireland Card Factory Full time

    Job Introduction Location:NutgroveContracted Hours Available:10Role Responsibility We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful cardfactory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders play a key part in...

  • Team Leader

    3 weeks ago

    Dublin, Dublin City, Ireland Ann Summers Part time

    Team Leader Dublin, County Dublin, Ireland, D01 V054 € - € Per Hour Permanent * Part time Posted: Thursday, June 20, 2024 DM1079415DubTL Documents Team Leader We're on the hunt for a TEAM LEADER in our Henry Street store, someone who is results-driven and absolutely service obsessed Could that be YOU? You'll be accountable for leading the success...

  • Team Leader

    2 weeks ago

    Dublin, Dublin City, Ireland Embrace Full time

    TEAM LEADER – CARRICKMACROSS, CO. MONAGHANEmbrace Community Services provides residential support services for adults and children with intellectual disabilities, autism spectrum disorder and acquired brain injuries.An opportunity has arisen for the position of Team Leader in our children's residential service in Carrickmacross, Co. Monaghan.The role of...

  • Team Leader

    1 day ago

    Dublin, Dublin City, Ireland The Card Factory Full time

    Job Introduction Location:Nutgrove Contracted Hours Available:10 Role Responsibility We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful cardfactory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders play a key part in...

  • Team Leader

    2 weeks ago

    Dublin, Dublin City, Ireland Card Factory Full time

    We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful cardfactory family to help fulfil this.With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for...

  • Team Leader

    4 weeks ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Team Leader | Manor View, Leitrim, Leitrim VillageLeitrim Village, IrelandWhat's the Role: Team LeaderWhat It Takes:An important part of the staff role is to support our service users who have complex needs and help them to manage their emotions. The ability to be resilient, communicate effectively, and utilize a variety of communication tools is...