Support Executive

4 weeks ago

Dublin, Ireland Medihive Full time

Part Time Support Executive Practice Management - Dublin Who we are: is an online doctor service that enables patients to access world-class, affordable healthcare online from a smartphone, tablet or computer, anytime, anywhere. Our service has the same confidentiality as a traditional consultation, and it allows us to safely, securely and conveniently offer Irish patients an online consultation for a wide range of ailments. What is the role? We are looking for a talented, office based, support professional for our patients and customers. You will have responsibility for providing support through a multitude of channels including phone, email, chat and social media. This role is for you if you care deeply and passionately about support. You should have the ability to investigate support issues efficiently and in a detailed manner.You will manage post, patient results, documentation, and general administrative tasks, ensuring that information is handled promptly and confidentially. We are fanatical about patient support and we take it seriously. We are a rapidly expanding company and this is a great opportunity to join at an early stage where you can shape the role, have an input and make it your own. Reporting to the Team Lead and working within a team of doctors, nurses and support staff, this is a busy and varied role where no two days are the same. The role will encompass areas such as: Office Support Practice Support Customer Support What are we looking for? Administrative/clerical experience Comfortable using technology, with experience on Mac systems Strong organisational skills and attention to detail Good communicator and works well within a multidisciplinary team Medical setting experience is not required for this role Benefits As a company our greatest assets are our people, we understand the difference you can make to our company, our other benefits include: Webdoctor Corporate Care for you and your partner/children Competitive salary Employee Assistance Programme Discounted LAYA dental and health Group Policy Vibrant Virtual Sports & Social Group Regular, fun CSR initiatives Fast paced, fun and innovative company with an open and transparent working environment. Hours 12 hours / week Tuesday to Thursday, 4 hours per day (mornings) Salary: €9,150 per annum (pro rata of €30,500 for 40 hours) Job Type: Part-time

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