[3 Days Left] Customer Success Engineer II

Overview Customer Success Engineer to build, retain, and grow our SMB client base. In this role, you’ll work closely with Procore’s Install-Based Sales team and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and objectives. You’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve, create long-lasting partnerships, and deliver custom ROI analysis for your client base. You’ll provide industry and technology thought leadership while upholding Procore’s values of Openness, Optimism, and Ownership.
This position will report to the Manager, Customer Success, and is based in Dublin, Ireland. We’re looking for someone to join our team immediately.

What you’ll do Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk
Develop and execute on-account strategies for emerging accounts while working alongside Sales to deliver positive outcomes for clients
Build trust and create meaningful relationships among champions and key executives within each account
Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectives
Identify and forecast risk as well as growth opportunities within portfolio
Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
Travel approximately 15-20% to Procore offices, client sites, and related engagements

What we’re looking for Bachelor’s degree is preferred or equivalent work experience
Account management experience, preferably in a SaaS environment
Ability to read, speak, and write in English
Strong empathy for customers and passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Innovative, persuasive, creative, and have a genuine curiosity about their clients’ business
Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and adaptable to change
Team player with the ability to collaborate effectively

Additional Information Base Pay Range €44,800 - €61,600. Plus commission plan for an estimated on-target earnings of €56,000 - €77,000. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits You are a person with dreams, goals, and ambitions—both personally and professionally. Here are a few of our benefit offerings that align with Procore values:
Health: Private medical insurance for yourself and immediate family with no excess payments; Life and income protection insurance; Quarterly wellness stipend
Wealth: Company pension plan; Employee stock purchase plan
Leisure: 25 days of paid holidays per year (in addition to public and company holidays)
Enrichment: Employee learning and development programmes, and friends and family events

About Us Procore Technologies is building cloud-based construction management software that helps clients efficiently build projects. We value ownership of work and encourage trying new ideas. We are an equal-opportunity employer and welcome builders of all backgrounds. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, veteran status, or any other classification protected by law. Check us out on Glassdoor to see what others are saying about working at Procore.

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EEO statement: Procore is committed to a diverse and inclusive workforce. We encourage applications from all qualified individuals.

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