Store Manager

4 days ago

Dublin, Ireland Three Ireland (Hutchison) Limited Full time

Store Manager - Dun Laoghaire

At Three we’re used to going beyond expectations to better connect our customers.

If that sounds like you, join us, and Be Phenomenal. Our Retail teams play a critical part in our enhanced store experience. Never has there been a more exciting time to join a team of open, honest and passionate employees. Three is forward thinking; you can’t stagnate in this job, and you’ll be part of a charming bunch of people that will become lifelong friends. There’s an energy here that’s infectious; we defy convention and we’re always looking at ways to shake up the industry and to surprise and delight our customers. You can be yourself here, and you’ll get to build strong relationships with customers and colleagues alike.

Join us as a Retail Store Manager

- You will own overall performance and running of the store.
- Our managers motivate and consistently deliver targets and objectives.
- You will foster an environment of collaboration, inclusivity, and empowerment.
- Drive a culture of continuous improvement for self and team.
- Our managers don’t just manage stores; they seek out opportunities to work on projects and collaborate with different teams in our business.
- Champion the best customer experience in store.
- Our managers pioneer a connected life and lead their teams to help our guests discover lifestyle solutions that enhance their lives.
- Our managers champion change, leading and supporting their teams in an ever-changing world and workplace.
- Be responsible for KPIs for store and teams in areas such as sales, stock, audit, and security, delivering operational objectives.
- Responsible for all RLP policies and processes for store audits.

What else will the role involve?

You will make customers feel phenomenal by:

- Taking ownership of customer issues, using your problem-solving skills to take care of them in a patient and professional manner until resolved.
- Promote customer self-service with a ‘show’ rather than ‘do’ attitude, and through the My3 app.
- Engage with customers to tell a story about our product range, not just a tech spec.

You will be responsible for driving sales by:

- Motivating your team to exceed targets, through coaching and supporting.
- Maintaining expert-level knowledge of all products in the range and keeping current with product research and FAQs.
- Engaging with our customers to match them to the appropriate products and services in an approachable, personable manner.
- Keeping a motivated and positive attitude when closing sales, while also promoting our smaller products and services through cross-selling and upselling.

You will go beyond the expected by:

- Supporting your team and manager.
- Participating in projects that support our people and customer experience/journey.
- Keeping up to date with industry trends and competitor activity.
- Continuously looking for improvements in processes or services, and having the confidence to put forward these recommendations.

We appreciate each other by:

- Coaching and supporting our team in a way that engages the individual.
- Ensuring store standards are met by replenishing stock, reorganising displays, and maintaining the cleanliness and positive reputation of the store.
- Having an appreciation and understanding for Data Protection policies.
- Demonstrating responsibility for RLP (retail loss prevention) policies and processes.

Skills and experience we’re looking for:

- Strong experience working in retail and managing store teams.
- Proven success in achieving targets and goals.
- Excellent interpersonal and communication skills.
- Experience managing a team in a customer-facing/service position.
- Excellent knowledge of MS Office.
- Passionate about giving our Guests an outstanding experience in-store.
- Experience managing inventory and controlling budgets.
- Comfortable leading in a fast-paced environment.
- Coaching and mentoring teams and colleagues comes naturally to you.

What we offer:

- Competitive salary and Commission/Reward structure.
- 25 days leave each year.
- Smartphone with a generous employee plan.
- Benefits contribution paid monthly to use towards healthcare etc.
- Employer matching pension scheme of up to 5%.
- Life Assurance and Salary Protection Plan from day one.
- Access to learning and development tools such as LinkedIn Learning.

There’s a lot more to us than meets the eye.

You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal.

Apply now at: https://www.three.ie/careers

At Three, we are committed to diversity and inclusion.

We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply

If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie.

Apply now at Three, a Phenomenal career awaits

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