Store Manager

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview:

The Store Manager oversees the entire operation and drives the success of their Canada Goose store. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, setting the tone for your team. With an entrepreneurial spirit, you manage your store as a business owner, leading your team and ensuring that efforts align with strategic initiatives. You are committed to fostering an inclusive and diverse team environment focused on continual learning and open to new insights. As a fearless leader, you navigate ambiguity with ease, always aiming to enhance the guest experience and go above and beyond. You are dedicated to driving store performance across all areas including Financial Performance, Customer Journey, Talent Development and Engagement, and Operational Excellence. You are a steward of Canada Goose’s values and culture.

What You’ll Do:

- Achieve or exceed performance objectives and sales targets, including both top-and bottom-line results, as well as key performance indicators (KPIs) such as Sales Density (Sales per square foot or metre) and Comparative Revenue Growth (LFL).
- Continuously analyze KPI’s and leverage insights to create and implement action plans that drive performance.
- Leverage strategic partnerships to ensure the store has adequate resources to achieve and exceed performance goals (e.g., inventory, labour).
- Deliver and model a superior customer service journey reflective of Canadian Warmth, resulting in consistent exceptional guest experiences; track, measure, and report on relative KPIs.
- Create and develop lasting client relationships through consistent engagement and use of Canada Goose tools.
- Lead a culture of clienteling, ensuring Brand Ambassadors cultivate consistent, elevated engagement with top guests.
- Represent Canada Goose in the market by developing a client base through community involvement, partnerships with local high-profile businesses, and social and seasonal events.
- Ensure the execution and maintenance of exceptional visual merchandising and that directives are reflective of a luxury lifestyle brand.
- Resolve guest issues through a customer-centric lens by investigating opportunities and developing solutions.
- Create a culture of talent development by prioritizing ongoing education and training for the entire store team.
- Foster an inclusive and diverse working environment.
- Lead, implement, and follow up on all corporate initiatives and strategies.
- Actively mentor and develop Assistant Managers to improve performance, cultivate growth, and create future leaders while empowering them to step into the Store Manager (SM) role when needed.
- Continuously coach selling behaviors that drive team performance and elevate the guest journey.
- Inspire and maintain an outstanding employee experience and drive employee engagement.
- Maintain an open-door environment that encourages feedback and discourse.
- Consistently identify, attract, recruit, develop, and retain talent.
- Create schedules that prioritize the guest journey, improve productivity, and manage labour spend.
- Coach to all Canada Goose operational standards with excellence including stockroom standards, cleanliness standards, opening and closing procedures.
- Educate management on all store-controlled spending i.e., supplies, packaging, labour budgets.
- Lead, coach, and ensure consistent use of strategic tools and resources including inventory management, communications platform, automated scheduling tool, payroll management, mobile devices, queueing tool, etc.
- Partner with key cross-functional teams to ensure the physical store space is maintained at the highest level.
- Analyze and proactively react to inventory planning and maintain proper inventory metrics such as stock-checks, turnover, and flow.
- Lead Health & Safety meetings in line with local municipal guidelines and Canada Goose policies.
- Ensure overall accuracy and efficiency in inventory and cash management, measured by relative shrink results.
- Follow all loss prevention procedures, including weekly cycle counts, yearly inventory physical count, and incident reporting to minimize loss and increase profitability.
- Ensure all incoming and outbound merchandise requests and shipments are processed in a timely manner.

Let's Talk About You:

- 3 to 5 years of leadership experience in a related industry.
- Previous experience working with luxury lifestyle brands in Flagship or high-volume traffic locations.
- Experience maintaining operational excellence in retail stores (payroll, shrink management, inventory management, etc.).
- Proven leadership skills in mentoring retail leaders and developing Brand Ambassadors.
- Demonstrated experience owning store profit and loss (P&L), payroll and expense management.
- Excellent presentation skills and ability to deliver product knowledge sessions in group settings.
- Solid understanding of retail math and metrics and uses analytics to drive the business.
- Is agile and able to drive decision-making.
- Strong time management and organizational skills with ability to multi-task in a fast-paced environment.
- Strong negotiation skills combined with an adaptable approach to selling.
- Ability to establish and maintain strong interpersonal relationships.
- Ability to leverage impactful development plans and performance management tools to collectively draw the best out of each of your team members.
- Exceptional communication skills and able to establish and maintain strong interpersonal relationships both internally and externally.
- Self-motivated, able to work independently and knows when to seek guidance.
- Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial.
- Advanced skills in Microsoft Office; specifically, Word and Excel.
- Proficiency in another language is an asset.

What’s in it For You?

- A company built on Canadian roots and heritage.
- Your work is recognized with a comprehensive and competitive Total Rewards Program.
- Opportunities for career growth through numerous internal and external programs.
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
- Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
- Inspiring leaders and colleagues who will lift you up and help you grow.

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.

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