Senior Analyst, Transfer Agency

About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.
Senior Analyst, Settlements - Transfer Agency
Reporting to a Team Leader, as part of a dedicated cross-jurisdictional Settlements Team, your main responsibility will be oversight and Quality Assurance (QA) of external and internal cash payments adhering to strict deadlines. Ensuring that all client service standards and regulatory requirements are met together with working with partners in different jurisdictions.
The Transfer Agency (TA) department provides third-party fund services to numerous fund management companies covering the full range of shareholder service functions including client services, dealing, registration, settlements, distributions, and commissions.
Principal Responsibilities:
Responsible for input, approval & QA checks on Redemption, Subscription, Dividend, Commission and Rebate payments against strict currency deadlines
Ensure queries are answered in line with department procedures
Work queue management and completion within relevant deadlines
Attend and participate in team huddles and team meetings
Support team in monitoring mailboxes to ensure all queries are completed within the service level agreement
Support the improvement of quality through procedural reviews and enhancements
Fulfil additional, relevant, tasks appropriate to the role and business requirements
Participate in client visit meetings as required
Maintain a close working relationship with other areas of TA and external stakeholders
Required to play an active role if/when the department undergoes an audit
Ensure adherence to all Northern Trust policies, procedures, and controls
Adherence to Client SLDs
Support and participate in any project-related work as required
Assist with the onboarding of new partners and act as a buddy/mentor to ensure they integrate into the role with ease
Maintains a close working relationship with other TA areas, such as Dealing, Registration, and other internal areas such as the Client Services
Accountabilities:
Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role
Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled
Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
RELATIONSHIPS
Internal Key Stakeholders:
Relationship Managers
Client Service Managers
Management Team
Internal Clients including but not limited to other teams within Transfer Agency
External Key stakeholders:
Regulators including, CBOI and FED
External Clients
External Advisors
External Auditors / Trustees and Compliance
Shareholders
Qualifications / Skills / Experience:
Previous financial services experience is desirable
Customer Service experience would be an advantage
Ability to review and resolve complex issues working under pressure meeting challenging deadlines
Ability to work to deadlines
Strong planning and organisation skills
Ability to work on own initiative
Effective verbal reasoning and numeric skills
Strong Microsoft Office skills
Knowledge and understanding of working within a regulatory Environment
Good Team Player
CORE COMPETENCIES:
Interpersonal (relationship building, respectful, problem solving and understanding)
Communication (listening skills, oral communication skills, information sharing and written communication skills)
Self-management (adaptability, integrity, learning and trust builder)
Motivation (closure and result seeking)
Thinking (decision making, idea generation, inclusion and problem solving)
Organisational Knowledge (current knowledge, knowledge and understanding)
Client Service and Quality (quality, relationship building and client satisfaction)
Administration (coordination, execution, planning and time management)
Working With Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organisation where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organisation is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.
Reasonable accommodation:
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We value an inclusive workplace and understand flexibility means different things to different people.

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