▷ (Apply in 3 Minutes) Learning and Performance Partner

Join to apply for the Learning and Performance Partner role at Meta

Overview
The Learning and Performance Partner drives business impact by developing and implementing effective Learning and Knowledge Management strategies and solutions. This role collaborates with Global Operations and Scaled Operations teams to identify performance gaps and deliver targeted, AI-enhanced learning solutions that improve efficiency and quality.

Responsibilities

Partner with Global Operations Learning and Knowledge Management Leads and Scaled Operations teams to develop, implement, and maintain comprehensive Learning and Knowledge Management strategies

Conduct Performance Needs Analysis (PNA) and Rapid Workflow Analysis (RWA) to provide data-driven recommendations and inform the design of learning, knowledge, and performance support solutions

Architect and deliver production workflow onboarding and performance support curriculums based on insights from PNA and RWA

Leverage AI tools and technologies (e.g., GenAI, Gemini, Notebook LM, Figma Native AI) to design, develop, and personalize learning and knowledge solutions, driving continuous improvements in efficiency and quality

Integrate AI training tools with human learning processes, fostering an environment where both can thrive

Stay current with innovations in AI, machine learning, and digital learning technologies, and proactively share best practices and insights with team members

Collaborate with Subject Matter Experts (SMEs) and cross-functional partners to discover, analyze, and curate learning content and data

Design assessment blueprints and develop tools to effectively measure the success and impact of learning programs and performance support solutions

Facilitate business-critical learning interventions, ensuring alignment with business objectives and measurable results

Lead large-scale projects, demonstrating effective leadership, communication, and interpersonal skills to influence and collaborate with a wide range of stakeholders across multiple functions and levels

Measure and communicate the impact of AI-driven learning solutions on business outcomes

Demonstrate a growth mindset by continuously seeking opportunities to innovate and improve learning and knowledge management practices

Minimum Qualifications

5+ years of experience in learning and development within an operations-focused organization

In depth knowledge of adult learning principles, performance consulting, instructional design, and knowledge management best practices

Hands-on experience using Generative AI (GenAI) for content development, personalization, and workflow optimization

Proficient in leveraging AI tools such as Gemini, Notebook LM, Figma Native AI, and Figma Make to enhance learning solutions

Familiarity with current and emerging learning technologies, including AI-driven platforms, digital learning tools, and knowledge management systems

Demonstrated leadership, communication, and interpersonal skills, with a proven ability to influence and collaborate effectively with a wide range of stakeholders across multiple functions and levels

Preferred Qualifications

Certification or formal training in AI, machine learning, or digital learning technologies

Performance Thinking Practitioner certification

Five Moments of Need Certification

Proven experience working in a Trust and Safety environment

About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

#J-18808-Ljbffr