Credit Controller

Credit Controller - UPMC Sports Surgery Clinic, Santry

Location: Swift Square One

Job type: Fixed Term

Overview

The Finance department are currently recruiting for a Credit Controller to join their team. This role is a two year fixed term contract.

Primary Duties and Responsibilities

- Managing daily tasks including obtaining outstanding arrear balances from patients, clubs, and other sectors admitted to the hospital, ensuring timely and professional debt recovery.

- Ensuring all self‑paying patients complied with the Hospital’s payment policy by proactively communicating via calls, emails, and text reminders.

- Handling patient claims and general inquiries both prior to and after admission, providing clear explanations of statements of accounts, invoices, and receipts.

- Processing monthly refunds accurately and efficiently.

- Assisting with daily payments by card transactions over the phone, online payments through the portal, bank transfer EFT.

- Allocating payments to patient accounts and refunds raised monthly where required.

- Assisting with cross‑border patient cases from Northern Ireland, ensuring procedures are scheduled correctly and payments correctly allocated.

- Handling queries over phone and email for insurance billing and payment queries and general enquiries.

- Verifying insurance cover for procedures and outpatient visits for all insurance companies.

- Working alongside GDPR data champions, serving as the Data Protection Champion for the Finance Department to ensure compliance with requirements and regulations in place with the hospital.

- Approving professional fee invoices for specified insurance pathway agreement.

Qualifications & Experience

- At least 3 years’ credit control experience.

- Computer literate and proficient in MS Office and Excel.

- High attention to detail is essential.

- Excellent critical thinking and decision‑making skills.

- Ability to work under pressure to strict submission deadlines.

- Ability to work on own or as part of a team.

- GDPR experience is an advantage but not essential.

Equal Opportunity

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.

Benefits – Fully paid maternity and paternity leave for new parents. Competitive pension plan.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work‑Life Balance – Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people‑focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world‑class care across continents through its UPMC International division – an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world. In Ireland UPMC has provided high‑quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork and Mayo. UPMC has also established a nationwide concussion network. UPMC’s Global Technology Operation Centre is based in Kilkenny.

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