English Healthcare Representative- Remote

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English Healthcare Representative- Remote

Apply locations Limerick time type Full time posted on Posted 30+ Days Ago job requisition id R0015093

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today

EVERISE COMPANY OVERVIEW

Everise is an award-winning global experience company, delivering over 500,000 daily experiences in 20 languages around the world.

Our unique set of customer, digital, and product experience solutions include support for voice, video, and chat in addition to specialized support for IoT, enterprise AI, content moderation, fraud detection and more.

With headquarters in Singapore, Everise leverages a unique geographic footprint and deep domain expertise in healthcare, hospitality, travel, technology, financial services and other high-growth verticals to extend CX transformation to Fortune 500 brands and the world's most loved unicorns.

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today

English Healthcare Representative

As an ideal candidate, you've been described as driven, customer focused and detail-oriented. You take pride in helping customers find solutions in a timely efficient and empathetic manner.

This great opportunity involves assisting customers with their queries over the phone regarding their US Healthcare plans. Paid training will provide you the knowledge to answer questions on our member's pharmacy plans and coverage. It is essential for you to be patient and empathetic.

Hours of Operation- This program hour of operations range from 2:00PM - Midnight Local time. You would be provided an 8 hour shift within the timeframe, 39 hour work week. Flexibility with schedules will be required.

Working Setup- This position has flexibility on the working setup. Based on your preference and qualification you can choose to work from home, onsite or a hybrid type setup.

Job Requirements:

- Professionally handle a high volume of incoming calls
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
- Ability to utilize and navigate multiple systems simultaneously
- Be dependable and meet all attendance requirements
- Resolve customer issues via one call resolution guidelines and/or escalated process
- Meet or exceed company and client performance metrics
- Maintain a balance between company policy and client benefit in decision making
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
- Responsible for call disposition or compiling and documenting customer information as required
- Ability to accept and embrace changes within the current business environment

Qualifications:

- Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
- Strong decision making and analytical abilities
- Ability to identify customer needs and clearly articulate products and services
- Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Be a team player

Our unique approach means we're looking for unique people. The foundation of our business is built on transparency, collaboration, and a deep desire to make things better. So if you're ready to join a team of smart, highly-motivated individuals, and this feels like this position is a good fit, please apply We can't wait to hear from you.

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

About Us

Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world's biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.

Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.

At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work.

Join us and become a champion of customer happiness

Learn more at www.weareeverise.com .

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