Technical Program Manager

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job Summary

As a Technical Program Manager in the Information Engineering organization, you use leading agile methodologies and infrastructure to manage engineering projects related to content quality automation, AI-assisted authoring and publishing, and operational metrics and reporting. You are responsible for managing the engineering backlog refinement, sprint management, content management administration, and interactions with product engineering teams. You are at the forefront of NetApp’s AI innovation and design, providing a direct impact on the customer experience for the most visited NetApp website.

We are an AI-forward organization and expect team members to leverage responsible AI to drive measurable outcomes. Candidates should be prepared to discuss and demonstrate how they have used AI tools or models in their past roles to improve productivity, quality, and innovation, including specific examples, quantified results, and the governance practices they followed.

Knowledge and Technical Skills

- Proven experience in 3+ years of agile methodologies and leading successful program management functions at enterprise scale.
- Proven experience in 3+ years of project management software such as GitHub (preferred), Jira, or equivalent.
- Proven experience leading at least one enterprise-level project with executive stakeholders.
- Experience defining and reporting on operational and velocity metrics using industry-leading techniques.
- Experience defining test plans, including verification practices and technologies.
- Familiarity with DevOps concepts and terminology, including programming languages, technology providers, AI concepts, common development impediments, and verification approaches.
- Familiarity with documentation languages and static site generators such as Jekyll, Gatsby, YAML, AsciiDoc, and Markdown.

Job Requirements

- Ability to clearly communicate and collaborate across project lifecycle with team members to proactively remove obstacles and ensure timely delivery of assigned work.
- Provide timely risk assessment in release management using incremental design principles within a CI/CD environment, including enforcement of verification procedures.
- Applied passion and self-initiative implementing optimization and standards for continuous improvement that shows measured impact of the business.
- Optimize sprint management using industry best practices through effective communication practices and thorough knowledge of agile principles.
- Ability to independently and efficiently learn and demonstrate new proficiencies in applying AI, automation, metrics, and program management best practices to reduce operational cost.

Education

IC - Typically requires a minimum of 5 years of related experience.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.