Retail Online Senior Customer Service Specialist

3 weeks ago


Cork, Ireland Apple Inc. Full time

Retail Online Senior Customer Service Specialist - German

Cork, County Cork, Ireland Support and Service

As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-six years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a seamless, high-quality, digital retail experience to all of our customers. In Retail Customer Care (RCC), our team is able to bring this experience to life.TheRetail Online Senior Customer Service team is an integral part of RCC. We handle after-sales related consults and escalations from the Apple Online Store Inbound Sales, Service, and Order Administrationgroups. Responsible for damage control and customer service recovery, we take ownership of extraordinary customer situations to ensure resolution.

Description

The Retail Online SCS team receives phone and email consultations from internal colleagues, providing advice and taking over complex cases to ensure an amazing customer experience. We take ownership of customer escalations, remain the highest and sole point of contact for our customers until resolution. We’re seeking a customer service professional with 2 years of experience, strong communication skills, and proficiency in German and English.

Minimum Qualifications

- Fluent in German and English language
- 2 years of call centre / customer support experience
- Confident and enthusiastic communicator
- Strong analytical, organisational and administrative skills
- Strong attention to detail
- Adaptability & willingness to take on new tasks
- Ability to prioritise tasks & work to deadlines / targets
- Strong team player who is resourceful and flexible
- Ability to solve complex problems
- High level of computer literacy

Preferred Qualifications

- Handling escalated customer issues and exceptional scenarios from frontline service specialists.
- Develop creative solutions to complex customer issues and follow through to resolution.
- Case management of extraordinary situations, including outreach and follow up by email and phone.
- Identify and escalate emerging customer trends, suggest process improvements to enhance the customer experience.
- Coordinate and work cross-functionally to prevent and/or resolve escalations.

#J-18808-Ljbffr



  • Cork, Ireland Excel Recruitment Full time

    Customer Service Advisor Excel Recruitment is looking for an experienced Customer Service Advisor for our client in Cork. This role involves supporting both our online and in-store customer service operations as well as assisting our operations team in dispatch with managing orders. This position would suit someone from a retail background with experience in...

  • Project Manager

    2 weeks ago


    Cork, Ireland Apple Inc. Full time

    Project Manager - Digital Commerce (Apple Store Online) Cork, County Cork, Ireland Corporate Functions Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs...


  • Cork, Ireland Hays Specialist Recruitment Full time

    Your new company Hays has been retailed to recruit an Intermediate/Senior Mechanical Design Engineer for our client, a leading MEP design consultancy based in Cork. Your new role Duties include: You will be expected to have a thorough understanding of the theoretical and practical application of their engineering discipline, and a strong understanding of the...


  • Cork, Ireland BOYLE Sports Full time

    Join to apply for the Customer Service Assistant - Roscrea role at BOYLE Sports . Role Purpose You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day-to‑day of the role will be to assist the Shop Manager and team with the smooth running of the store,...


  • Cork, Ireland StudioForty9 Full time

    Job Description As a Paid Search Specialist, you’re responsible for managing a portfolio of client media accounts to drive lead generation, increase sales, improve conversions and boost ROAS against paid performance channels in alignment with overall client growth plans. The Paid Search Specialist is expected to have deep knowledge of developing,...

  • Retail Associate

    2 weeks ago


    Cork, Ireland TK MAXX Full time

    Join to apply for the Retail Associate role at TK MAXX . Job Description We’re looking for Temporary Part-Time Retail Associates to join our team for the Christmas period. Applicants needed for weekday positions, as well as evening and weekends. Why Work With Us? Enjoy exclusive discounts at our stores—just for you and your eligible family...

  • Retail Assistant

    7 days ago


    Cork, Ireland RedChair Recruitment Full time

    Red Chair Recruitment are currently recruiting for a Retail Assistant for a leading marine retail company based in County Kerry. This is a customer-focused and detail-oriented role suited to someone who enjoys working in a fast-paced retail environment. The successful candidate will be responsible for handling customer enquiries both in-store and over the...

  • Retail Expert

    7 days ago


    Cork, Ireland Guidant Global Full time

    Location: Harvey Norman, Cork, T12 CX96.Salary: €17 per hourWorking Pattern: 11 hours per week, weekends only.Step into the future with Dyson and revolutionise retail with your tech-savvy flair.Dyson; a household name. A technology powerhouse within UK industry. A commitment to leading the high street towards a tech-driven future. You have a huge part to...

  • Sales Administrator

    7 days ago


    Cork, Ireland Hays Specialist Recruitment Full time

    Sales Administrator | Permanent | €28,000 | Macroom | Onsite Your new company Our client is a leading medical equipment supplier. They are now looking for a Sales Administrator to join their team on a permanent basis. Your new role You will support the sales and management teams by handling rental and sales queries, processing orders and payments,...


  • Cork, Ireland StudioForty9 Full time

    As an E-Commerce Trading Specialist at StudioForty9, you’ll play a pivotal role in turning data-led trading strategies into on-site optimization actions that drive measurable growth for our clients’ online stores. You’ll be the operational engine behind performance: curating products, optimising on-site experiences, and ensuring that every update...