Senior Application Support Engineer

2 weeks ago

Letterkenny, Donegal, Ireland Methodius Ltd Full time
My client is currently looking to hire an experienced Application Support Engineer to be part of a growing team. They are a growing global IT multinational at the forefront of innovation and transformation. Join a team supporting an International Banking client, where you will have the opportunity to play a key role within a strategic account from them where they are building a cross-functional team to enhance the existing partnership and create a near-shore presence to support the EU market. This is one of several new and exciting opportunities on the team.

It will be an opportunity to grow your career while being exposed to new technologies within a growing team where you will work with customers and identify opportunities to support their strategy and improve their processes across functions.

The Role

As an Application Support Engineer, you will join the Production Support team providing high-level support to the Client. The team works in a high profile, mission-critical environment within a Banking Environment. In this role, you will work with a team built on collaboration, communication, focus & motivation to deliver excellent service & support. Our team is responsible for troubleshooting incidents, both proactive and reactive in nature.

There is a requirement to work flexible shifts to cover 7am – 7pm to provide additional coverage to the client. There will be a requirement for flexible working hours and weekend work on occasion if required (covering extended production issues and weekend planned maintenance work).

Key Responsibilities:

1. Manage stakeholders for supported applications.
2. Troubleshoot and resolve Incidents & Service Requests.
3. Perform Root Cause Analysis of Problem Tickets.
4. Manage incident queues & incident intake channels.
5. Take ownership of incidents & communication with customers as required.
6. Respond in a timely fashion to reactive or proactive incidents.
7. Write re-usable Knowledge Articles for Incident and Service Requests handled.
8. Detail accurate information in case documentation.
9. Coordinate internally with other support groups in a timely fashion.
10. Capable to lead the team.

Skills/Experience Needed:

1. Good experience in a production support/application support role.
2. Possess good hands-on experience of SQL and Unix, Shell Scripting.
3. Good understanding and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e Control M/Cronjobs).
4. Knowledge of ITIL based Production Support (i.e Incident, Change Management etc).
5. Experience/skill to interact with multiple Stakeholders (Good communication and coordination).

Good to Have:

1. Experience in any of the following skills would be good to have: GCP, Tableau, MSSQL, Udeploy, Terraform, Jenkins, SRE, Cognos.

Based in Letterkenny, Co. Donegal (Hybrid – 2 days a week on site). Permanent Role. They offer competitive salaries, including pension, health care, life insurance, laptop, phone, access to extensive training resources, company discounts, on-site parking, and other benefits.

The candidate must be eligible to work in Ireland/EU.

Please do not hesitate to contact David Coyle at 01 6351748 or email david@methodius.com.

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