Senior Application Support Engineer

3 days ago

Letterkenny, Donegal, Ireland Methodius Ltd Full time

My client is currently looking to hire an experienced Application Support Engineer to be part of a growing team. They are a growing global IT multinational at the forefront of innovation and transformation. Join a team supporting an International Banking client, where you will have the opportunity to play a key role within a strategic account from them where they are building a cross-functional team to enhance the existing partnership and create a near-shore presence to support the EU market. This is one of several new and exciting opportunities on the team.

It will be an opportunity to grow your career while being exposed to new technologies within a growing team where you will work with customers and identify opportunities to support their strategy and improve their processes across functions.

The Role

As an Application Support Engineer, you will join the Production Support team providing high-level support to the Client. The team works in a high profile, mission-critical environment within a Banking Environment. In this role, you will work with a team built on collaboration, communication, focus & motivation to deliver excellent service & support. Our team is responsible for troubleshooting incidents, both proactive and reactive in nature.

There is a requirement to work flexible shifts to cover 7am – 7pm to provide additional coverage to the client. There will be a requirement for flexible working hours and weekend work on occasion if required (covering extended production issues and weekend planned maintenance work).

Key Responsibilities:
  1. Manage stakeholders for supported applications.
  2. Troubleshoot and resolve Incidents & Service Requests.
  3. Perform Root Cause Analysis of Problem Tickets.
  4. Manage incident queues & incident intake channels.
  5. Take ownership of incidents & communication with customers as required.
  6. Respond in a timely fashion to reactive or proactive incidents.
  7. Write re-usable Knowledge Articles for Incident and Service Requests handled.
  8. Detail accurate information in case documentation.
  9. Coordinate internally with other support groups in a timely fashion.
  10. Capable to lead the team.
Skills/Experience Needed:
  1. Good experience in a production support/application support role.
  2. Possess good hands-on experience of SQL and Unix, Shell Scripting.
  3. Good understanding and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e Control M/Cronjobs).
  4. Knowledge of ITIL based Production Support (i.e Incident, Change Management etc).
  5. Experience/skill to interact with multiple Stakeholders (Good communication and coordination).
Good to Have:
  1. Experience in any of the following skills would be good to have: GCP, Tableau, MSSQL, Udeploy, Terraform, Jenkins, SRE, Cognos.

Based in Letterkenny, Co. Donegal (Hybrid – 2 days a week on site). Permanent Role. They offer competitive salaries, including pension, health care, life insurance, laptop, phone, access to extensive training resources, company discounts, on-site parking, and other benefits.

The candidate must be eligible to work in Ireland/EU.

Please do not hesitate to contact David Coyle at 01 6351748 or email david@methodius.com.

#J-18808-Ljbffr

  • Application Support Engineer

    2 weeks ago

    Letterkenny, Donegal, Ireland Tata Consultancy Services Full time

    Role: Application Support Engineer ( Mid & Senior)Job Type: PermanentLocation: TCS GDC, Letterkenny, Co.Donegal, Ireland – HybridReady to utilise your skills in Application Support, supporting major Banking Group Client within the EU?Are you looking for an exciting opportunity to contribute towards project/service delivery, grow professionally and work...

  • Senior Application Support Engineer

    5 days ago

    Letterkenny, Donegal, Ireland Methodius Ltd Full time

    My client is currently looking to hire an experienced Application Support Engineer to be part of a growing team. They are a growing global IT multinational at the forefront of innovation and transformation. Join a team supporting an International Banking client, where you will have the opportunity to play a key role within a strategic account from them where...

  • Application Support Specialist

    1 day ago

    Letterkenny, Donegal, Ireland beBeeSupport Full time

    Application Support SpecialistOur company is seeking an experienced Application Support Engineer to join a growing team. This role involves providing high-level support to our clients in a fast-paced, mission-critical environment.

  • Global Application Support Specialist

    3 days ago

    Letterkenny, Donegal, Ireland beBeeSupport Full time

    Job OpportunityWe are seeking an experienced Application Support Engineer to join our team in a growing global IT environment.The successful candidate will have the opportunity to play a key role within a strategic account, supporting an International Banking client. They will work with customers to identify opportunities to enhance existing partnerships and...

  • IT Application Support Engineer – German Speaker

    1 week ago

    Letterkenny, Donegal, Ireland beBeeTechnical Full time

    Technical Support Specialist OpportunityWe are seeking a highly skilled and motivated Technical Support Specialist to join our team in Letterkenny, Co. Donegal. The successful candidate will provide technical assistance and support to customers across Europe, utilizing their expertise in IT systems and software applications.About the RoleThis is an exciting...

  • Senior Application Automation Specialist

    18 hours ago

    Letterkenny, Donegal, Ireland beBeeEngineer Full time

    DevOps Engineer Position OverviewWe are seeking a highly skilled DevOps Engineer to join our team. This is an exciting opportunity for someone who is passionate about building scalable applications and ensuring high-quality software delivery.The ideal candidate will have in-depth technical knowledge of Java or Python, strong SQL skills, and experience with...

  • Application Systems Troubleshooter

    2 weeks ago

    Letterkenny, Donegal, Ireland beBee Careers Full time

    Production Support EngineerWe are seeking a highly skilled Production Support Engineer to join our team. As a key member of our support group, you will play a vital role in ensuring the smooth operation of our applications.About the Role:Provide high-level support to our clients, working closely with stakeholders to manage application issues.Troubleshoot and...

  • Senior Software Engineer

    2 days ago

    Letterkenny, Donegal, Ireland PGIM Full time

    Senior Software Engineer - Front Office IrelandSenior Software Engineer - Front Office IrelandPGIM Letterkenny, Ireland Apply now Posted 5 days ago Hybrid Job Permanent CompetitiveAs the Global Asset Management business of Prudential, we're always looking for ways to improve financial services. We're passionate about making a meaningful impact - touching the...

  • Technical Support Engineer – Fluent German

    1 week ago

    Letterkenny, Donegal, Ireland Methodius Ltd Full time

    Technical Support Engineer – Fluent GermanMy client is currently looking for a Tech Support Engineer with German to join their growing team. You'll use your IT skills in a cutting-edge technology environment, supporting Medical software systems across Europe. This is an exciting opportunity which will enable you to grow your technical skill set.My client...

  • Senior Software Engineer/Analyst, Investment Operations

    4 weeks ago

    Letterkenny, Donegal, Ireland Pgimfixedincome Full time

    Senior Software Engineer/Analyst, Investment Operations | PGIM Fixed IncomeJoin to apply for the Senior Software Engineer/Analyst, Investment Operations | PGIM Fixed Income role at PGIM Fixed Income3 days ago Be among the first 25 applicantsJoin to apply for the Senior Software Engineer/Analyst, Investment Operations | PGIM Fixed Income role at PGIM Fixed...