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Application Systems Troubleshooter

2 weeks ago


Letterkenny, Donegal, Ireland beBee Careers Full time

Production Support Engineer

We are seeking a highly skilled Production Support Engineer to join our team. As a key member of our support group, you will play a vital role in ensuring the smooth operation of our applications.

About the Role:

  • Provide high-level support to our clients, working closely with stakeholders to manage application issues.
  • Troubleshoot and resolve incidents and service requests efficiently.
  • Conduct root cause analysis to identify and fix problems quickly.
  • Manage incident queues and intake channels to ensure timely resolution.
  • Communicate effectively with customers and internal teams to deliver excellent service.
  • Create reusable knowledge articles to document solutions and improve process efficiency.
  • Maintain accurate case documentation and coordinate with other support groups as needed.

Requirements:

  • Good experience in production support or application support roles.
  • Hands-on experience with SQL, Unix, and Shell Scripting.
  • Knowledge of monitoring tools (Geneos, Grafana, Splunk) and scheduling tools (Control M, Cronjobs).
  • Familiarity with ITIL-based production support principles.
  • Excellent communication and stakeholder management skills.

Nice to Have:

  • Experience with GCP, Tableau, MSSQL, Udeploy, Terraform, Jenkins, SRE, Cognos would be beneficial.

What We Offer:

  • A competitive salary package, including pension and health care benefits.
  • A hybrid work arrangement with 2 days on-site per week.
  • Access to extensive training resources and company discounts.
  • On-site parking and other perks.

Please note that the candidate must be eligible to work in Ireland/EU.

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