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Application Systems Troubleshooter
2 weeks ago
Production Support Engineer
We are seeking a highly skilled Production Support Engineer to join our team. As a key member of our support group, you will play a vital role in ensuring the smooth operation of our applications.
About the Role:
- Provide high-level support to our clients, working closely with stakeholders to manage application issues.
- Troubleshoot and resolve incidents and service requests efficiently.
- Conduct root cause analysis to identify and fix problems quickly.
- Manage incident queues and intake channels to ensure timely resolution.
- Communicate effectively with customers and internal teams to deliver excellent service.
- Create reusable knowledge articles to document solutions and improve process efficiency.
- Maintain accurate case documentation and coordinate with other support groups as needed.
Requirements:
- Good experience in production support or application support roles.
- Hands-on experience with SQL, Unix, and Shell Scripting.
- Knowledge of monitoring tools (Geneos, Grafana, Splunk) and scheduling tools (Control M, Cronjobs).
- Familiarity with ITIL-based production support principles.
- Excellent communication and stakeholder management skills.
Nice to Have:
- Experience with GCP, Tableau, MSSQL, Udeploy, Terraform, Jenkins, SRE, Cognos would be beneficial.
What We Offer:
- A competitive salary package, including pension and health care benefits.
- A hybrid work arrangement with 2 days on-site per week.
- Access to extensive training resources and company discounts.
- On-site parking and other perks.
Please note that the candidate must be eligible to work in Ireland/EU.
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