Application Support Engineer
7 days ago
Role: Application Support Engineer ( Mid & Senior)
Job Type: Permanent
Location: TCS GDC, Letterkenny, Co.Donegal, Ireland – Hybrid
- Ready to utilise your skills in Application Support, supporting major Banking Group Client within the EU?
- Are you looking for an exciting opportunity to contribute towards project/service delivery, grow professionally and work alongside a magnificent team?
- Are you keen to build your career with a dynamic global IT Consultancy and Customer focused team?
Join us as a Senior Application Support Engineer.
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
- Grow your career, while being exposed to new technologies.
- Be part of an exciting team where you will be challenged every day.
- Work with customers and identify opportunities to support their strategy and improve their processes across functions.
The Role
We are looking to hire Mid/Senior Application Support Engineers. As an Application Support Engineer, you will join our Production Support team providing L2 support to our Client. The team, work in a high profile, mission critical environment within a Banking Environment.
In this role, you will work with a team built on collaboration, communication, focus & motivated to delivering excellent service & support. Our team is responsible for troubleshooting incidents, both proactive and reactive in nature.
There is a requirement to work flexible shifts to cover 24 *7 support for the client. This will be on a rotation basis across the team.
Key responsibilities:
- Manage stakeholders for supported applications.
- Troubleshoot and resolve Incidents & Service Requests.
- Perform Root Cause Analysis of Problem Tickets.
- Manage incident queues & incident intake channels.
- Take ownership of incidents & communication with customer as required.
- Respond in a timely fashion to reactive or proactive incidents.
- Write re-usable Knowledge Articles for Incident and Service Requests handled.
- Detail accurate information in case documentation.
- Coordinate internally with other support groups in timely fashion.
- Capable to lead the team
Your Profile
Key skills/knowledge/experience:
- Sound experience in a production support/application support role
- Should possess good hands-on experience of SQL and Unix, Shell Scripting
- Good understand and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e Control M/Cronjobs)
- Knowledge of ITIL based Production Support (i.e Incident, Problem and Change Management etc)
- Experience/skill to interact with multiple Stakeholders(Good communication and coordination)
Good to have:
- Experience in any of the following skills would be good to have:
- GCP
- Tableau
- MSSQL
- Udeploy
- Terraform
- Jenkins
- SRE,Cognos
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception'.
You'll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.
If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at Rebecca.mcclelland@tcs.com with the subject line: "Disability Accommodation Request".
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
#J-18808-Ljbffr-
Application Support Engineer
4 weeks ago
Letterkenny, Donegal, Ireland eir evo talent Full timeJoin to apply for the Application Support Engineer role at eir evo talent.Location: Letterkenny, Co.Donegal, – Hybrid 3 days per week.The RoleWe are recruiting on behalf of our client for a Mid/Senior Application Support Engineer. As an Application Support Engineer, you will join our client's Production Support team providing Level 2 support in a...
-
Letterkenny, Donegal, Ireland Tata Consultancy Services Full timeRole: IT Application Support Engineer – German Language / MedTechJob Type: PermanentLocation: HybridReady to utilise your skills in a medical technology environment, supporting hospital systems across the EU?Are you looking for an exciting opportunity to contribute towards project/service delivery, grow professionally and work alongside a magnificent...
-
Senior Technical Support Specialist
7 days ago
Letterkenny, Donegal, Ireland beBee Careers Full timeAre you a skilled problem-solver looking to advance your career in Application Support? We have an exciting opportunity for an experienced Application Support Engineer to join our dynamic team.About the RoleWe are seeking a highly motivated and organized individual to provide high-level support to our clients. As an Application Support Engineer, you will be...
-
Application Systems Troubleshooter
3 days ago
Letterkenny, Donegal, Ireland beBee Careers Full timeProduction Support EngineerWe are seeking a highly skilled Production Support Engineer to join our team. As a key member of our support group, you will play a vital role in ensuring the smooth operation of our applications.About the Role:Provide high-level support to our clients, working closely with stakeholders to manage application issues.Troubleshoot and...
-
Senior Software Engineer
2 weeks ago
Letterkenny, Donegal, Ireland beBee Careers Full timeWe're seeking an accomplished software engineer to join our dynamic Technology Solutions Group.Job DescriptionDesign and develop scalable applications for Back and Middle Office stakeholder groups.Work closely with cross-functional teams to deliver high-quality, responsive, and flexible applications.As a key member of our team, you will be responsible for...
-
Application Security Specialist
4 days ago
Letterkenny, Donegal, Ireland beBee Careers Full timeJob Title: Application Security Specialist">">">About the Role:">This is a dynamic position for an experienced security engineer who will focus on application security testing with remediation expertise.">">Key Responsibilities:">">Operate as an Application Security Evangelist, focused on threats and security measures at the application level, dealing with...
-
Web Application Developer
2 weeks ago
Letterkenny, Donegal, Ireland beBee Careers Full timeFull Stack Software DeveloperThe RoleThis role will be part of a collaborative engineering team, focusing on the design, architecture, and implementation of software components and solutions. The ideal candidate will have experience with microservices architecture, clean code principles, and best practices in web development. The Full Stack Engineer will...
-
Letterkenny, Donegal, Ireland beBee Careers Full timeJob Description:As a Lead Software Engineer/Analyst, you will play a key role in shaping our technology solutions group. Our dynamic and fast-paced environment is undergoing exciting changes under new senior leadership, offering a unique opportunity for growth and development.**Key Responsibilities:**Design and develop Java-based applications using Spring...
-
Application Security Specialist
1 week ago
Letterkenny, Donegal, Ireland beBee Careers Full timeSecure Application Expert">">The Role">">We are seeking an experienced Application Security Evangelist to join our team, focusing on threats and security measures at the application level. This role involves operating as a trusted advisor, providing manual code assessment, reviews, and automated application security services as part of a SAST (Static...
-
Tech Support Engineer – Fluent German
3 weeks ago
Letterkenny, Donegal, Ireland Methodius Ltd Full timeMy client is currently looking for a Tech Support Engineer with German to join their growing team.You'll use your IT skills in a cutting-edge technology environment, supporting Medical software systems across Europe. This is an exciting opportunity which will enable you to grow your technical skill set.My client is a consulting business, a purpose-led...