Technical Support Engineer – Fluent German
2 weeks ago
My client is currently looking for a Tech Support Engineer with German to join their growing team. You'll use your IT skills in a cutting-edge technology environment, supporting Medical software systems across Europe. This is an exciting opportunity which will enable you to grow your technical skill set.
My client is a consulting business, a purpose-led transformation company that helps businesses transform through technology. They support companies in making meaningful change and growth. Their clients include some of the biggest brands in the UK and worldwide. It is a place where you can grow your career while being exposed to new technologies. You'll be part of an exciting team where you will be challenged every day. You'll work with customers and identify opportunities to support their strategy and improve their processes across functions.
The Role
IT Application Support Engineer with fluent German to join the EMEA Customer Care division. The team works in a high-profile, mission-critical environment within healthcare. Early and appropriate responses are essential to providing technical support for Medical Products & related infrastructure. As a support engineer, you will join a team built on collaboration, communication, focus, and motivation to deliver excellent service & support. The team is responsible for troubleshooting incidents both proactively and reactively.
This is a unique opportunity for the successful candidate to work within a healthcare environment, contribute to project/service delivery, grow professionally, and work alongside a talented team.
Key responsibilities:
- Troubleshooting and resolving incidents & service requests.
- Managing incident queues & intake channels.
- Taking ownership of incidents & communicating with customers as required.
- Responding promptly to reactive or proactive incidents.
- Recording and documenting incident tickets.
- Monitoring omnichannel intake.
- Detailing accurate information in case documentation.
- Coordinating internally with other support groups in a timely fashion.
Requirements include proficiency in German (B2 or higher) and English, strong understanding of Windows Servers (2008, 2012, 2016), ability to understand application workflows, troubleshoot infrastructure issues, basic Linux Service Administration, basic MySQL/MS SQL skills, time management skills, and customer service experience.
Proven strong written and verbal communication skills, self-motivation, willingness to learn, and proficiency in analyzing logs and traces for corrective actions are essential.
Good to have: Degree or certificate in IT or related discipline, ITIL certifications, and experience in support services.
This role is based in Letterkenny, Co. Donegal (hybrid model – 2-3 days on-site). It is a permanent position with a salary of approximately €35k, including benefits such as bonus, pension, healthcare, life insurance, laptop, phone, extensive training resources, company discounts, bike-to-work scheme, on-site parking, and more.
The candidate must be eligible to work in Ireland/EU. For inquiries, contact David Coyle at 01 6351748 or email david@methodius.com.
Senior level- Associate
- Full-time
- Information Technology and Customer Service
- IT System Training and Support, IT System Custom Software Development, IT Services, and IT Consulting
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