Tech Support Engineer – Fluent German

4 weeks ago

Letterkenny, Donegal, Ireland Methodius Ltd Full time
My client is currently looking for a Tech Support Engineer with German to join their growing team.

You'll use your IT skills in a cutting-edge technology environment, supporting Medical software systems across Europe. This is an exciting opportunity which will enable you to grow your technical skill set.

My client is a consulting business, a purpose-led transformation company that helps businesses transform through technology. They support companies in making meaningful changes and growth. Their clients include some of the biggest brands in the UK and worldwide. It is a place where you can grow your career while being exposed to new technologies. You'll be part of an exciting team where you will be challenged every day. You'll work with customers and identify opportunities to support their strategy and improve their processes across functions.

The Role

IT Application Support Engineer with fluent German to join the EMEA Customer Care division. The team works in a high-profile, mission-critical environment within a healthcare setting. Early and appropriate responses are essential to providing technical support for medical products and related infrastructure. As a support engineer, you will join a team built on collaboration, communication, focus, and motivation to deliver excellent service and support. The team is responsible for troubleshooting incidents proactively and reactively.

This is a unique opportunity for the successful candidate to work within a healthcare environment, contribute to project and service delivery, grow professionally, and work alongside a talented team.

Key responsibilities:

- Troubleshooting and resolving incidents and service requests.
- Managing incident queues and intake channels.
- Taking ownership of incidents and communicating with customers as required.
- Responding promptly to reactive and proactive incidents.
- Recording and documenting incident tickets.
- Monitoring omnichannel intake.
- Detailing accurate information in case documentation.
- Coordinating internally with other support groups in a timely fashion.

Key skills and experience:

- German (B2 or higher) and English language skills.
- Strong understanding of Windows Servers 2008, 2012, 2016.
- Ability to understand application workflows.
- Ability to troubleshoot infrastructure-related issues.
- Basic Linux service administration skills.
- Basic MySQL/MS SQL skills.
- Time management skills.
- Customer service experience.
- Proven strong written and verbal communication skills.
- Self-motivated with a willingness to learn.
- Proficiency in analyzing logs and traces to define corrective actions.

Nice to have:

- Degree or certification in IT or a related discipline.
- ITIL certifications.
- Experience in support services.

The role is based in Letterkenny, Co. Donegal (hybrid – 2-3 days on-site). It is a permanent position with an approximate salary of €35k. Benefits include bonus, pension, healthcare, life insurance, a company laptop and phone, extensive training resources, discounts, a bike-to-work scheme, on-site parking, and more.

The candidate must be eligible to work in Ireland/EU.

For inquiries, please contact David Coyle at 01 6351748 or email david@methodius.com

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