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Technical Support Specialist
2 weeks ago
Our company is seeking a Tech Support Engineer with German language skills to join our team in Letterkenny, Co. Donegal.
You will work in a high-profile environment within a healthcare setting supporting medical software systems across Europe.
The successful candidate will contribute to project and service delivery, grow professionally, and work alongside a talented team.
Key responsibilities:
- Troubleshooting and resolving incidents and service requests.
- Managing incident queues and intake channels.
- Taking ownership of incidents and communicating with customers as required.
- Responding promptly to reactive and proactive incidents.
- Recording and documenting incident tickets.
- Monitoring omnichannel intake.
- Detailing accurate information in case documentation.
- Coordinating internally with other support groups in a timely fashion.
Required skills and qualifications:
- German (B2 or higher) and English language skills.
- Strong understanding of Windows Servers 2008, 2012, 2016.
- Ability to understand application workflows.
- Ability to troubleshoot infrastructure-related issues.
- Basic Linux service administration skills.
- Basic MySQL/MS SQL skills.
- Time management skills.
- Customer service experience.
- Proven strong written and verbal communication skills.
- Self-motivated with a willingness to learn.
- Proficiency in analyzing logs and traces to define corrective actions.
Benefits:
- Bonus.
- Pension.
- Healthcare.
- Life insurance.
- Company laptop and phone.
