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German Language IT Support Specialist

2 weeks ago


Letterkenny, Donegal, Ireland beBeeGerman Full time

The role of a Tech Support Engineer with German language skills is available in a cutting-edge technology environment.

Job Description

We are seeking an experienced IT Application Support Engineer to join our team. This is a unique opportunity for the successful candidate to work within a healthcare environment, contribute to project and service delivery, grow professionally, and work alongside a talented team.

As a support engineer, you will be responsible for troubleshooting incidents proactively and reactively, managing incident queues and intake channels, taking ownership of incidents and communicating with customers as required, responding promptly to reactive and proactive incidents, recording and documenting incident tickets, monitoring omnichannel intake, detailing accurate information in case documentation, and coordinating internally with other support groups in a timely fashion.

Key Responsibilities:

  • Troubleshooting and resolving incidents and service requests.
  • Managing incident queues and intake channels.
  • Taking ownership of incidents and communicating with customers as required.
  • Responding promptly to reactive and proactive incidents.
  • Recording and documenting incident tickets.
  • Monitoring omnichannel intake.
  • Detailing accurate information in case documentation.
  • Coordinating internally with other support groups in a timely fashion.
Required Skills and Qualifications

To succeed in this role, you will need to possess strong understanding of Windows Servers 2008, 2012, 2016, ability to understand application workflows, ability to troubleshoot infrastructure-related issues, basic Linux service administration skills, basic MySQL/MS SQL skills, time management skills, customer service experience, proven strong written and verbal communication skills, self-motivated with a willingness to learn, proficiency in analyzing logs and traces to define corrective actions.

Desirable Skills and Qualifications:

  • Degree or certification in IT or a related discipline.
  • ITIL certifications.
  • Experience in support services.
Benefits

This permanent position offers a range of benefits including bonus, pension, healthcare, life insurance, company laptop and phone, extensive training resources, discounts, bike-to-work scheme, on-site parking, and more.

Requirements

The candidate must be eligible to work in Ireland/EU.