15h Left: Epic WIllow Analyst,

3 weeks ago

Letterkenny, Donegal, Ireland Optum Full time
Epic Willow Analyst - Hybrid, Letterkenny

Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the health care system and improving the lives of people and communities.

Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

Primary Responsibilities:

1. Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Willow.
2. Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements.
3. Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases.
4. Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs.
5. Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers.
6. Develop, support and maintain all required system design and build documents and other system documentation.
7. Perform daily monitoring of applications in production use.
8. Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for EpicCare Inpatient workflow.
9. Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required.
10. Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented.
11. Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
12. Work with trainers to develop and maintain application specific training curriculum and materials.
13. Translate business requirements into functional specifications and manage changes to specifications prioritizing, coordinating, and implementing updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users.
14. Adhere to organization standards for system configuration and change control.
15. Develop strong relationships with end user communities, customers and business partners.
16. Facilitate communication with stakeholders from initial requirements to final implementation.
17. Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate.

Required Qualifications:

1. Degree required e.g. Associate, Bachelor, Master or a minimum of proven years healthcare experience.
2. Active / current Epic certification in at least one area; Willow, or Beacon and strong Epic Experience.
3. Direct client healthcare domain knowledge such as clinical documentation workflow, patient portal, closing encounters, and patient flow.

Preferred Qualifications:

1. Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills.
2. Experience in department build, and implementing community connect locations.
3. Proficiency with Excel, Visio, PowerPoint and SharePoint.
4. Experience mentoring individuals or teams within the system.
5. Knowledge and experience using basic and intermediate project management tools and techniques.
6. Ability to handle multiple client assignments and communicate with all stakeholders involved.
7. Ability to communicate tactfully and work effectively with patients, physicians, vendors and system staff at all levels.
8. Capable to lead and work well in a diverse, multi-disciplinary team.

Key Competencies:

1. Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
2. In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of EMR applications.
3. Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams.
4. Demonstrate the ability to build and maintain strong internal relationships as well as motivate and inspire other team members through strong consultative skills.
5. Demonstrates a strong ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems.
6. Demonstrate strong relationship management skills and ability to handle challenging interpersonal situations.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. 2023 Optum Services (Ireland) Limited. All rights reserved.

#J-18808-Ljbffr

  • Willow Epic Implementation Specialist

    2 days ago

    Letterkenny, Donegal, Ireland Optum Full time

    Job DescriptionThe Epic Willow Analyst plays a critical role in the successful implementation and maintenance of Epic Willow systems. This position requires exceptional technical skills, excellent communication and collaboration abilities, and a passion for delivering high-quality results in a fast-paced environment.ResponsibilitiesDesign, build, test, and...

  • Epic WIllow Analyst

    3 weeks ago

    Letterkenny, Donegal, Ireland Optum Full time

    Epic Willow Analyst - Hybrid, Letterkenny Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the health care system and improving the lives of people and communities. Serving virtually every dimension of the health system, we work with a diverse...

  • Epic WIllow Analyst

    6 days ago

    Letterkenny, Donegal, Ireland Optum Full time

    Epic Willow Analyst - Hybrid, LetterkennyOptum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.Serving virtually every dimension of the health system, we work with a diverse...

  • Epic Willow Analyst

    4 days ago

    Letterkenny, Donegal, Ireland Optum Full time

    Epic Willow Analyst - Hybrid, Letterkenny Optum, the fast-growing part of United Health Group, is a leading information and technology-enabled health services business.Our teams are dedicated to modernising the health care system and improving the lives of people and communities.Serving virtually every dimension of the health system, we work with a diverse...

  • Epic WIllow Analyst

    4 days ago

    Letterkenny, Donegal, Ireland Optum Full time

    Epic Willow Analyst - Hybrid, LetterkennyOptum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the health care system and improving the lives of people and communities.Serving virtually every dimension of the health system, we work with a diverse...

  • Epic WIllow Analyst

    4 weeks ago

    Letterkenny, Donegal, Ireland Optum Full time

    Epic Willow Analyst - Hybrid, LetterkennyOptum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the health care system and improving the lives of people and communities.Serving virtually every dimension of the health system, we work with a diverse...

  • Epic WIllow Analyst

    4 weeks ago

    Letterkenny, Donegal, Ireland UnitedHealth Group Full time

    Epic Willow Analyst - Hybrid, LetterkennyOptum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the health care system and improving the lives of people and communities.Serving virtually every dimension of the health system, we work with a diverse...

  • Epic WIllow Analyst

    4 weeks ago

    Letterkenny, Donegal, Ireland UnitedHealth Group Full time

    Epic Willow Analyst - Hybrid, LetterkennyOptum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the health care system and improving the lives of people and communities.Serving virtually every dimension of the health system, we work with a diverse...

  • Willow Epic System Analyst

    3 days ago

    Letterkenny, Donegal, Ireland Optum Full time

    About UsOptum is a leading health services company that helps people live healthier lives and makes the health system work better for everyone. We operate across 150 countries, working with diverse clients, from those who diagnose and treat patients to those who pay for care, deliver health services, and supply cures.Our mission is to improve the lives of...

  • Epic WIllow Analyst

    2 weeks ago

    Letterkenny, Donegal, Ireland TN Ireland Full time

    Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the health care system and improving the lives of people and communities.Serving virtually every dimension of the health system, we work with a diverse set of clients across countries – from...

  • Epic System Developer

    3 days ago

    Letterkenny, Donegal, Ireland Optum Full time

    Job SummaryWe are seeking an experienced Epic Willow Analyst to join our team at Optum. As an Epic Willow Analyst, you will be responsible for providing expert-level technical support and guidance on the implementation and configuration of Epic Willow systems.About UsOptum is a leading information and technology-enabled health services business that serves...

  • Epic Willow Clinical Systems Expert

    3 days ago

    Letterkenny, Donegal, Ireland Optum Full time

    Key ResponsibilitiesThe ideal candidate will have the following key responsibilities:• Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Willow.• Collaborate with end users to design and build the Epic system in a timely and professional manner, making corrective configuration or...

  • Epic Willow Implementation Specialist

    4 days ago

    Letterkenny, Donegal, Ireland Optum Full time

    Company OverviewOptum is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the healthcare system and improving the lives of people and communities.We work with a diverse set of clients across 150 countries, from those who diagnose and treat patients to those who pay for care, deliver health...

  • Optum Healthcare IT Analyst

    2 days ago

    Letterkenny, Donegal, Ireland Optum Full time

    Job OverviewThe Optum Healthcare IT Analyst position involves providing expert-level technical support and guidance on the implementation and configuration of Epic Willow systems. This role requires exceptional technical skills, excellent communication and collaboration abilities, and a passion for delivering high-quality results in a fast-paced...

  • Medical Records Analyst

    1 week ago

    Letterkenny, Donegal, Ireland Optum Full time

    **Our Mission:**To make healthcare work better for everyone.Role Summary:We are seeking a skilled Electronic Health Record SME to join our team in Letterkenny, Ireland.As an Electronic Health Record SME, you will use your expertise in Epic or Cerner systems to advise end-users, project team members, and other information technology resources.You will play a...

  • Clinical Data Analyst

    3 days ago

    Letterkenny, Donegal, Ireland Optum Full time

    Optum is committed to making the healthcare system work better for everyone. As an Hl7 Integration Specialist - Ehr Systems, you'll play a critical role in helping us achieve this goal.About the RoleWe're looking for an experienced professional to join our team and contribute to the development of our Epic Ehr system. The successful candidate will serve as a...

  • Only 24h Left: HL7 Integration Specialist,

    4 weeks ago

    Letterkenny, Donegal, Ireland Optum Full time

    HL7 Integration Specialist - EHR Systems - LetterkennyOptum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.Serving virtually every dimension of the health system, we work with...

  • Epic Willow Analyst,

    1 day ago

    Letterkenny Municipal District, Ireland Optum Full time

    Epic Willow Analyst - Hybrid, Letterkenny Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business.Our teams are dedicated to modernising the health care system and improving the lives of people and communities.Serving virtually every dimension of the health system, we work with a diverse...

  • Epic Willow Implementation Specialist

    1 day ago

    Letterkenny Municipal District, Ireland Optum Full time

    Job DescriptionWe are seeking a highly skilled Epic Willow Implementation Specialist to join our team at Optum. As a key member of our implementation team, you will be responsible for providing expert-level support and guidance to clients and stakeholders throughout the entire implementation lifecycle of our Epic systems.Key Responsibilities:Provide...

  • Willow Epic Product Function Expert

    23 hours ago

    Letterkenny Municipal District, Ireland Optum Full time

    Job RoleWe are seeking a highly skilled Willow Epic Product Function Expert to join our team at Optum. As a key member of our implementation team, you will be responsible for providing expert-level support and guidance to clients and stakeholders throughout the entire implementation lifecycle of our Epic systems.Main Responsibilities:Provide technical...

  • Optum Healthcare Analyst

    1 day ago

    Letterkenny Municipal District, Ireland Optum Full time

    Job OverviewAs an Optum Healthcare Analyst - Epic Systems, you will play a critical role in delivering high-quality healthcare solutions to our clients. You will work closely with our implementation team to provide technical expertise and support for the design, build, and testing phases of Epic system implementations.Main Responsibilities:Provide technical...