Product Expert, Customer Support
1 week ago
We are looking for data people to join our Product Expert team and provide exceptional technical support to our customers.
As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer internally. You will provide personal attention and advocate for customers' needs while serving as their first line of help.
We take pride in providingstellar, high-touch technical supportthroughout the customer lifecycle, and the Product Expert is the face and heart of the customer experience
You will:
- Become a deep expert in the Omni product & best practices
- Assist Omni's customers, potential customers, and partners via Slack, acting as the frontline as users navigate the product
- Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked
- Stay up to date on the latest product improvements & roadmap
- Give voice to customer needs in internal discussions with Product and Engineering.
- Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience
- Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product.
- Surface feature requests and reproduce and report bugs reported by Omni users
- Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service.
- Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful.
About you
- Love learning and problem solving; enthusiastic about helping and teaching others
- Strong communication skills, both written and oral
- Desire to work directly with customers on a daily basis
- Passionate about working with and talking about data
- Strong SQL skills; knowledge of SQL for analytics
- 1+ years experience in data analytics and/or business intelligence preferred
This role is based in Dublin, Ireland -- compensation based on relevant experience, we're looking to bring on a range of experiences in the team.
Why Join Us
- Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data
- Grow your career in Data Analytics with a fast growing company
- We have the best customers
#J-18808-Ljbffr
-
Product Regulatory Compliance Expert
12 hours ago
Kilkenny, Kilkenny, Ireland TN Ireland Full timeTN Ireland is seeking a skilled Product Regulatory Compliance Expert to join our team. As a key member of our regulatory affairs department, you will be responsible for ensuring the highest level of regulatory compliance across all our products.You will ensure that associated internal standards and policies are understood and applied correctly for product...
-
Digital Support Expert
12 hours ago
Kilkenny, Kilkenny, Ireland Olive for Education Full timeJoin Olive for Education, a forward-thinking organization dedicated to shaping the future of Education Technology. Our mission is to empower students and educators across Ireland with innovative digital learning tools.As a key member of our team, you will play a vital role in supporting school leaders with their digital strategies, ensuring a seamless and...
-
Sales and Customer Service Advisor
2 days ago
Kilkenny, Kilkenny, Ireland Petmania Full timeIf you are passionate about animals and have a flair for sales, we want to hear from you! Petmania in Kilkenny is currently recruiting for a Sales and Customer Service Advisor to join our team.The successful candidate will be responsible for:Sales and product promotionProviding expert advice to customers on pet care productsEnsuring excellent customer...
-
Retail Pet Expert
2 days ago
Kilkenny, Kilkenny, Ireland Petmania Full timePetmania in Kilkenny is currently recruiting for a part-time Sales Associate to join our team. If you are passionate about retail and sales, and have a genuine interest in animal care, this could be the perfect opportunity for you.The successful candidate will be responsible for:Sales and product promotionProviding expert advice to customers on pet care...
-
Client Services Assistant
7 days ago
Kilkenny, Kilkenny, Ireland Bodyscent International Ltd Full timeAbout Us: Bodyscent International LtdWe're a respected wholesale distributor of top-quality fragrances and beauty products, dedicated to delivering unparalleled customer service. As a result, we're seeking a skilled Sales and Customer Support professional to join our team.The ideal candidate will have:Strong communication and problem-solving skills.Previous...
-
Sales and Customer Support Role
7 days ago
Kilkenny, Kilkenny, Ireland Bodyscent International Ltd Full timeCompany OverviewBodyscent International Ltd is a prominent wholesale distributor of high-end fragrances and beauty products. Our dedication to providing exceptional customer service has earned us a loyal customer base, and we seek an experienced Client Services Assistant to support our growth.Job Description:The ideal candidate will possess strong...
-
UK OPS Customer Experience Expert
2 days ago
Kilkenny, Kilkenny, Ireland Cpl Resources - TEG Full timeAbout the RoleAs a Contact Centre Advisor, you will be responsible for handling customer inquiries and resolving issues in a professional and efficient manner. You will work closely with our team to ensure that all customers receive excellent service and support.Key responsibilities include:Responding to customer inquiries via phone, email, or chatResolving...
-
Customer Relationship Advisor
7 days ago
Kilkenny, Kilkenny, Ireland Vhi Full timeJob OverviewThe opportunity to excel in a dynamic sales environment where delivering exceptional customer service is paramount.This role involves engaging with valued customers, providing expert guidance and support for their private health insurance inquiries across a diverse range of products.A successful candidate will be responsible for answering inbound...
-
Sales and Customer Experience Specialists
3 days ago
Kilkenny, Kilkenny, Ireland Petmania Full timeAt Petmania, we're committed to providing an exceptional shopping experience for our valued customers. As a Sales Associate, you'll be at the forefront of this mission, ensuring every customer leaves our store feeling satisfied and eager to return.We're looking for a highly motivated individual with a passion for sales and customer service, who can...
-
Fragrance Industry Customer Advocate
7 days ago
Kilkenny, Kilkenny, Ireland Bodyscent International Ltd Full timeBodyscent International LtdWe are a dynamic company that offers a comprehensive range of branded fragrances and beauty products. We're looking for a highly motivated Fragrance Industry Customer Advocate to join our expanding team.As a key member of our team, you will be responsible for:Developing and maintaining strong relationships with existing and...
-
Sales Support Professional
3 days ago
Kilkenny, Kilkenny, Ireland Savvi Recruitment Consultants Full timeAbout the RoleWe are seeking an experienced Sales Support Executive to join our team at Savvi Recruitment Consultants. As a key member of the sales team, you will be responsible for supporting sales staff in their daily activities, including engaging with clients, managing leads, and providing expert knowledge on financial products. Your excellent...
-
Mechanical Design Expert
19 hours ago
Kilkenny, Kilkenny, Ireland Hunter Savage Full timeAbout UsHunter Savage is a leading heavy manufacturing company seeking an experienced Mechanical Design Engineer to join our team. We provide technical design solutions to a range of customers, working in collaboration with our Engineering Manager. Job DescriptionThe role involves developing new designs from initial concept to implementation and improving...
-
Customer Service Representative
9 hours ago
Kilkenny, Kilkenny, Ireland Vhi Health And Wellbeing Dac Full timeRole OverviewWe are seeking a highly skilled and customer-focused individual to join our Contact Centre team as a Customer Engagement Advisor. In this role, you will be responsible for managing inbound calls from valued customers, providing expert guidance and support for their private health insurance inquiries.Your primary goal will be to deliver...
-
Frontline Customer Support Professional
5 hours ago
Kilkenny, Kilkenny, Ireland Cpl Recruitment Full timeCpl Recruitment is a proud Talent Partner to Bank of Ireland and has been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland's promises to deliver for their customers. We trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and...
-
Automotive Customer Support Specialist
4 days ago
Kilkenny, Kilkenny, Ireland Audi Approved :plus Kilkenny Full timeAudi Approved :plus Kilkenny is seeking an Automotive Customer Support Specialist to join our dedicated team.About the Role:Act as the first point of contact with customers, providing exceptional customer service and converting queries into service bookings.Generate documentation for service bookings and meet customers promptly in a professional...
-
Cafe Beverage Expert
1 week ago
Kilkenny, Kilkenny, Ireland Insomnia Coffee Company Full timeWe're Insomnia Coffee Company, a leading premium coffee chain with a passion for serving the best cup of coffee every time. As a cafe beverage expert, you'll be responsible for delivering exceptional customer experiences and promoting our brand values.About The OpportunityThis is a fantastic chance to develop your skills and expertise in a fast-paced and...
-
Biopharmaceutical Testing Expert
6 days ago
Kilkenny, Kilkenny, Ireland Quanta Consultancy Services Ltd Full timeJob Title: Biopharmaceutical Testing ExpertAbout the Company:We are a globally renowned biotechnology organisation, voted one of the top 10 best companies to work for in Ireland. We are looking for a Biopharmaceutical Testing Expert to join our team.Job Description:As a Biopharmaceutical Testing Expert, you will be responsible for performing release testing...
-
Customs and International Trade Leader
3 days ago
Kilkenny, Kilkenny, Ireland REACH INTERNATIONAL INC Full timeAbout the Job We are seeking an experienced Customs and International Trade Manager to join our team in Dublin. The Key Responsibilities Lead the Customs and International Trade team, coordinating and communicating effectively with colleagues.Support members within a global network of professional advisors, providing expertise on customs issues.Develop...
-
Cybersecurity Expert
1 week ago
Kilkenny, Kilkenny, Ireland Ukg Full timeCompany OverviewUKG is a leading provider of workforce management and human capital management solutions. With 80,000 customers across 150 countries, our company has established itself as the largest U.S.-based private software company in the world.We are on a mission to inspire every organization to become a great place to work through our award-winning HR...
-
Customer Shopping Representative
3 days ago
Kilkenny, Kilkenny, Ireland SuperValu Full timeAbout the RoleAs a key member of our team, you will be responsible for shopping and fulfilling orders for our customers through the SuperValu.ie platform. This involves carefully selecting and picking products, prioritizing accuracy and attention to detail to meet our high standards.Your main duties will include:Living out SuperValu's brand values by...