Associate/Senior Associate

4 weeks ago

Cork, Cork, Ireland Eli Lilly and Company Full time
Overview

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We put people first and are looking for people who are determined to make life better for people around the world.

Eli Lilly Cork is made up of a diverse team of over 2000 employees across 60 nationalities delivering innovative solutions across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Cork offers a premium workspace across our campus in Little Island with flexible hybrid working, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Wellbeing initiatives are part of the holistic benefits that enhance the career experience for our colleagues. Lilly Cork is committed to diversity, equity and inclusion (DEI) across all dimensions and has four pillars: EnAble, embRACE, LGBTQ+ & Ally, and GIN-Gender Inclusion Network. EnAble partners with the Access Lilly initiative to promote accessibility and inclusion for all.

Come join our team - Be Creative, Be an Innovator, and Be Yourself. Fluent English and native-level German are required for this role. This is a 12-month fixed-term contract. The Medical Information (MI) organization combines scientific knowledge with communication expertise to deliver medical communications that are meaningful and relevant to customers, enhance patient care and advance the quality and transparency of Lilly research.

Medical information provides answers to unsolicited medical requests from customers, created based on professional and scientific expertise, and serves as a link between Lilly and customers (HCPs or patients). Careful listening to customer needs and a quality response to inquiries is associated with a positive customer experience (CX).

The purpose of the Customer Excellence & Medical Solution role is to:

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