Fire & Security Service Engineer - Munster

4 weeks ago

Dublin, Ireland Johnson Controls, Inc. Full time

Johnson Controls is a global market-leading engineering & integrated solutions company. As a business, Johnson Controls owns a portfolio of fire & security brands including Tyco, ADT, WOT, Esotec & more.

This position is working for our ADT brand in the Republic of Ireland. We are open to candidate locations in the Munster region; once you are onboarded, you will be assigned a defined area servicing a variety of ADT products.

At ADT, we are passionate about making a positive impact on the lives of people all over the world. We achieve this by working together to provide the most advanced security solutions, protecting people and the environment, giving back to our communities, and solving today’s challenges while constantly asking “what’s next?”.

We are at the forefront of cutting-edge solutions that protect homes and businesses. To stay ahead of our competitors, we’re constantly evolving and need people who think the same; those who desire to play their part in making the world a safer place.

What you will do

Our Service Engineers are involved in servicing Intruder Alarms, Access Systems, CCTV, and Fire Alarm Systems. The successful engineers will service the Fire and Security systems to the relevant industry standards while providing exceptional customer service with industry-leading technical knowledge. We are looking for engineers who can identify and rectify problems before they occur. This is a fantastic opportunity for a time-served multi-skilled engineer to work within a high-performing team, focusing on a geographical region. We offer our engineers the opportunity to work for a market-leading brand, with incomparable career opportunities.

How you will do it

- Provide excellent customer service to exceed the expectations and requirements of both internal and external customers, establishing and maintaining effective relationships.
- Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and loss of unused materials.
- Manage your time efficiently and prioritize jobs correctly.
- Correctly complete engineer work reports, handover certificates, or checklists as appropriate.

What we look for

Essential:

- Experience within the Fire & Security industry.
- Driving license.
- Ability to lift and climb ladders.
- Previous experience working in a customer-facing environment.

Preferred:

- Hold current relevant qualifications to the industry, such as 18th edition, NVQ, City and Guilds, BTEC, or FIA.

Why work for ADT?

We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. Along with excellent career progression, you will receive:

- Competitive basic salary with excellent additional earnings potential.
- Overtime averaging 450 hours per year.
- Generous callout payments – best in the industry.
- Travel time averaging 3% of basic salary.
- Engineering commission scheme averaging 7% of basic salary.
- Sales referral incentive scheme.
- Pension – we match up to 7%.
- 23 days holiday plus bank holidays.
- Company vehicle, uniform, all PPE, tools, and ongoing training provided.
- Industry-leading health & safety and an employee assistance program.
- Career progression opportunities - newly introduced Engineering career ladder 2022.
- Our team averages 20+ years of length of service.
- Staff referral scheme up to €5,000.
- Rewards & recognition programs.

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