Spa Manager

Do you want to join a certified Great Place to work? With over 90% of our Team saying theyre proud to work at Kilkea Castle Hotel, we pride ourselves on being an employer of choice If you love making guests feel special and want to develop and grow your career in the hospitality industry in a team consisting of driven and passionate hoteliers, this opportunity is perfect for you. As Spa Manager at Kilkea Castle & Golf Resort you will be responsible for ensuring consistent quality customer service, providing guests with a memorable stay as well as supporting team members on a daily basis Candidates should have outstanding customer service and communication skills, leadership skills and be a team player. Previous experience in similar role in a 4-star hotel preferred and knowledge of HotSoft or similar software an advantage. We are currently recruiting for a Spa Manager to join our growing team here at Kilkea Castle. Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscaped gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place to Work 2024 certified and Georgina Campbells Four-Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service and integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Spa Manager Reporting to: General Manager Job Description: We are seeking a dynamic and experienced Spa Manager to lead our wellness operations at a luxury hotel/resort in Ireland. You will be responsible for the strategic and day-to-day management of the spa, ensuring exceptional guest experiences, team development, and revenue growth. You will oversee a team of 10, including an assistant manager, supervisor, and eight skilled therapists. Key Responsibilities will include: Leadership & Team Management Lead, motivate, and develop a high-performing spa team of 10. Conduct regular team meetings, performance reviews, and training sessions. Manage staff scheduling, rosters, and holiday planning to ensure optimal coverage. Foster a culture of excellence, professionalism, and guest-centric service. Operations & Guest Experience Oversee daily spa operations, ensuring smooth delivery of treatments and services. Maintain high standards of cleanliness, safety, and ambiance across all spa areas. Handle guest feedback and resolve issues promptly to maintain satisfaction. Collaborate with hotel departments to promote integrated guest experiences. Business Development & Revenue Drive treatment and retail sales through strategic promotions and upselling. Monitor KPIs including revenue, occupancy, and guest satisfaction scores. Develop and implement marketing initiatives in collaboration with hotel marketing. Manage spa booking systems and ensure efficient use of treatment rooms. Compliance & Standards Ensure compliance with health and safety regulations and industry standards. Maintain accurate records of inventory, staff certifications, and training logs. Stay updated on wellness trends and introduce innovative offerings. Requirements Proven experience in spa management within a luxury hospitality setting. Strong leadership and interpersonal skills with a passion for wellness. Excellent organisational and financial acumen. Familiarity with spa booking software and retail systems. CIDESCO, CIBTAC, or equivalent qualifications preferred. Benefits Competitive Salary Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA Scheme Continuous training and development Uniform provided* Gratuities* Discounts across entire resort Kilkea Castle is an equal opportunities employer *to relevant positions Skills: Spa Management Hotel Management Hotel Operations Benefits: Meal Allowance / Canteen Paid Holidays Parking