Field Service Engineer

Field Service Engineer - Republic of Ireland and Northern Ireland Join to apply for the Field Service Engineer - Republic of Ireland and Northern Ireland role at Alcon
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As a Field Service Engineer , you will be responsible for carrying out installation, emergency repair, preventive maintenance and performing retrofits and upgrades on Alcon surgical equipment. The role is responsible for maximizing customer satisfaction within the assigned Republic of Ireland & Northern Ireland by providing the highest level of service. In addition, you are expected to negotiate service agreements towards meeting and/or exceeding sales goals.
In this role, a typical day will include:
Complete preventative maintenance routine as scheduled and per contract conditions, as well as emergency calls. Test repaired instruments in all operating modes and demonstrate that repaired instruments operate at Alcon’s specifications. Minimize instrument failure call back.
Install retrofits and instruct customers of resultant benefits and changes.
Responsible for customer satisfaction on assigned territory. Ensures a high level of communication with customers, sales force, Clinical Applications and operations within the operating region, to ensure customer needs are rapidly addressed.
Communicates equipment problems, quality issues and customer concerns to the appropriate in‑house personnel within the established guidelines. Consult with local and international management on chronic or unusual problems.
Responsible for controlling expenses within budgeted guidelines.
Support spare parts management, including the timely return of strategic spare part cores. Maintain minimal spare parts inventory while achieving high customer service. Attain inventory turn goals for the area/region.
Ensure all resources (parts, tools etc.) are available for successful customer call completion.
Strategically promote, educate and market Alcon services to customers.
Ensure reporting and CRM system management. Provides timely and accurate documentation on services performed.
Provide feedback to the sales force and management team and inform about any commercial opportunity. Feedback may include customer, competitor and market information gained through customer contact.
Achieve technical training certifications to meet requirements and scope of responsibilities.
Properly manage company assets (company vehicle, test equipment, computer, etc.)
Where applicable, sells contract services.
Maintain and support GMP/QMS and any local regulation requirements.
WHAT YOU'LL BRING TO ALCON:
Medical device experience in an engineering role within a theatre environment would be desirable.
Experience servicing and maintaining equipment.
Bachelor’s degree or equivalent years of relevant experience.
Experience working with refractive laser machines would be an advantage but is not essential.
We will also consider a graduate with a Bachelors Degree in Engineering.
HOW YOU CAN THRIVE AT ALCON:
Competitive compensation package including performance bonus, company car or allowance, private medical healthcare & attractive pension contribution.
Manage your own workload and schedule while hitting your set targets.
Collaborate with teammates to share best practices and learnings as work evolves.
See your career like never before with focused growth and development opportunities.
See your impact at www.alcon.com/careers
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Engineering, Customer Service, and Consulting
Industries Medical Equipment Manufacturing
Location Dublin, County Dublin, Ireland (1 month ago)

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