Store Manager, LEGO Store Dublin

Overview

Job Description — Are you ready to encourage a team to deliver inspirational customer experiences and build the LEGO brand? Create an environment in our LEGO Retail Store in Blanchardstown Centre where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance

The LEGO Group is a family-owned, international business and collaboration shapes everything we do. You and your team will determine our brand's reputation with each guest interaction. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment. LEGO Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell.

Core Responsibilities

- Be a role model in store for guest experience and a true ambassador for the LEGO Brand. About 80% of your time will be on the shop floor. Ensure the execution of our service model, strive to complete all monthly mystery shops, maximise repeat business by creating NPS promoters, and inspire store staff to consistently deliver outstanding branded experiences.

- Lead, inspire and develop teams for continued success. Recruit and develop a highly productive and collaborative team, communicate through active coaching and performance management, inspire to deliver signature experiences and ensure continuous learning by providing product knowledge and service training.

- Drive Store results. Meet and exceed Key Performance Indicators (CR, UPT, ATV, etc.), deal with uncertainty, supervise business processes, maintain impeccable merchandising and cleanliness standards and improve efficiency & profit by maintaining sound operational practices.

- Build rapport and a collaborative environment within the store and with the LEGO Group partners on both operational and people aspects such as Retail Marketing, Retail operations, EHS (Health and safety) and Human Resources.

Qualifications

- Experience in a store management role coming from an international retail environment

- High interest in learning an innovative way of retailing and delivering pinnacle brand experience

- Experience managing and delivering commercial results

- Demonstrated leadership ability and proven record of developing staff; enjoys developing people; experience training new staff at all levels

- Strong communication, interpersonal and mentoring skills

- Excellent time management and organisational skills

- Knowledge of and experience with retail POS systems and operations; knowledge in budgeting, profit & loss statements, scheduling, loss prevention and cash management is an asset

- Ability to work flexible hours; occasional travel may be required

What's in it for you?

- Family Care Leave — Enhanced paid leave options for important times.

- Insurances — Life and disability insurance coverage for protection and peace of mind.

- Wellbeing — Resources and benefits to nurture physical and mental wellbeing with opportunities to build community and inspire creativity.

- Colleague Discount — Generous colleague discount from day 1.

- Bonus — Eligible for a bonus if goals are reached.

- Workplace — Hybrid work policy; average of 3 days per week in the office. Location and eligibility discussed during recruitment.

Children are our role models. We strive for a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe.

Candidates offered positions with high engagement with children may be required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Join the LEGO team today and imagine building your dream career. Then make it real.

Join the LEGO team today.

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