▷ Urgent: Technical Support Specialist
2 weeks ago
Job Purpose Summary As a key member of the 2nd line support team, your main duties will be to provide technical support to our customers, helping them to resolve issues, but above all, taking ownership of particular product set and writing FAQs, testing firmware, and being an escalation point for your specialist product group. Also taking ownership of incidents and ensuring they are solved in a timely manner. Role Responsibilities To take ownership of product group to ensure there is sufficient knowledge and documentation available for customers To ensure customers issues are resolved in a timely manner. To provide 1st line technical support to advanced products such as IPPBX/Firewalls key advanced Networking products; answering support queries on the telephone and responding to support Email queries. To assist the 1st line support team by being their point of escalation and providing help and advice to resolve queries To escalate more complex problems to the appropriate 3rd line support teams in line with escalation procedures. Owning the incident and ensuring its timely resolution To maintain a high degree of customer service for all support queries and adhering to all Standard Operating Procedures. To log all answered calls on the call logging system. To carry out any other duties in line with technical or business requirements To respond to Email queries from customers in a timely manner. To provide pre-sales technical support to customers, & internal sales teams. To process product returns received in the Service Centre, dealing with queries and ensuring product repairs are carried out in line with establish procedures, and items are returned back to customers in a timely manner in accordance with established procedures, this will be in a backing up capacity To carry out product testing as directed by the Technical Support Manager To identify and write product FAQ documents to publish on the company's web site To carry out any other duties in line with technical or business requirements Additional Responsibilities Skills & Personal Attributes You should be customer service orientated, polite, thoughtful and courteous with an excellent telephone manner Excellent oral and written communications skills as most of your work involves speaking to customers on the telephone or responding to Emails by writing technical instructions. 2-3 years' previous experience in a technical support role Excellent understanding of the technical fundamentals of Ethernet, and Routing principles A very good working knowledge of PC's, and operating systems, knowledge of MAC's would be advantageous, as would Linux experience Technical Skills TCPIP, IPv4, DNS, DHCP, SNMP, FTP IPv6, Any skills advantageous VPN, IPSec, PPTP, L2TP Routing, ADSL, VDSL, VPN, QoS, failover, load balancing. VoIP, IPPBX, SIP, RTP, 3G, ISDN, PSTN, codecs Ethernet switching, Gigabit, multicast, VLAN, PoE, QoS Wireless Networking, IEEE 802.11bgn, WPA, SSID, WDS, WPS, dual band Web Content Filtering Educational Degree level in Computing, Maths, or similar IT certifications desirable, e.g. MCSE, CCNA, CompTIA A+ Key Traits CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
-
Apply Now! Technical Support Engineer
2 weeks ago
Castlebar, Ireland CMS Distribution Full timeJob Purpose Summary A key member of the support team, your main duties are to provide technical support to our customers, including resellers, dealers, and end users in helping them to resolve technical issues. Role Responsibilities Main Duties To take ownership of customers issues, ensuring they are resolved in a timely manner. To provide 1st line technical...
-
Urgent: Quality Systems Specialist
2 weeks ago
Castlebar, Ireland Collins McNicholas Full timeOur client leading medical device company dedicated to improving patient outcomes through innovative solutions. Based in County Mayo, are looking to hire a Quality Systems Specialist as they expand operations. The Role: As the Quality Systems Specialist you will play a pivotal role in managing and enhancing the companys Quality Management System (QMS) to...
-
▷ [Urgent] Controls Engineer
2 weeks ago
Castlebar, Ireland Independent Search Solutions Full timeAn excellent opportunity for a Manufacturing Controls Engineer who is looking to improve their Professional Development within this Highly Automated Medical Device Manufacturing Facility. A Permanent / Day Shift role; this position will focus on Manufacturing Electrical Controls, and you will need to have a detailed knowledge in this area. Based in County...
-
Urgent Search! BIM Engineer
1 week ago
Castlebar, Ireland Design Build Search Full timeDesign Build Search are working with a building services engineering contracting company, offering the complete range of building services installations based in the West of Ireland. Roles and Responsibilities will include: Produce BIM model programmes/ Master Information Delivery Plans (MIDPs) for project in line and in advance of the construction program....
-
Quality SAP Master Data Specialist New
4 days ago
Castlebar, Ireland CPL Full timeRole: Quality SAP Master Data Specialist Reports to: Quality Manager Purpose: SAP Quality Master Data is critical to product and patient safety as it drives quality control and testing requirements on each material. It drives what tests should be done on a material and by whom. Master data is critical to the core operations at the site. No master data or...
-
Urgent! Solutions Architect
2 weeks ago
Castlebar, Ireland Gertek Project Management Full timeGerTEK is an engineering consultancy company specialising in project management, talent solutions and commissioning qualification and validation services. We partner with many of the world's largest life science & technology companies who entrust in us to deliver their most strategic and important projects with our technically strong personnel ensuring all...
-
(Urgent Search) Administrator
1 week ago
Castlebar, Ireland Hayes Mechanical & Engineering Full timeElevate your career with Hayes Mechanical and Engineering in a role that promises excitement and growth. As an Administrator, you'll be at the heart of our dynamic team, driving efficiency and innovation in a fast-paced environment. You'll play a crucial role in keeping our operations running smoothly. Were looking for an organised, enthusiastic...
-
[High Salary] Automation Engineer
5 days ago
Castlebar, Ireland EPS Group Full timeAbout the Role: We are seeking to recruit anAutomation Engineerto support our continued growth. This position will include responsibility for automation and control systems design, specification, programming, simulation and testing, and start-up assistance. The role will operate from our base in the West of Ireland, Ballyhaunis, Co. Mayo. Key...
-
▷ (15h Left) Controls Engineer
1 week ago
Castlebar, Ireland Collins McNicholas Full timeOur client a Global Pharmaceutical Manufacturer is seeking to recruit aControls Engineer to join their team in Westport, Co. Mayo. The Controls Engineer will be required to support a multi-year software lifecycle management initiative involving the refresh of GMP applications in the pharmaceutical environment. The Controls Engineer will be expected to...
-
Systems Engineer
2 weeks ago
Castlebar, Ireland CPL Full timeSystems Engineer- 23 month contract The OT Systems Engineer will play a critical role in supporting a multi-year software lifecycle management initiative within a pharmaceutical manufacturing environment. This position involves developing, installing, and upgrading hardware and software solutions as part of a site-wide systems remediation and modernization...
-
Only 24h Left! Electrical Project Manager
2 weeks ago
Castlebar, Ireland EPS Group Full timeEPS Group has an immediate vacancy for an Electrical Project Manager to join our Contracts Team based in the Western Region. EPS Group are a complete end to end solutions provider involved in the design, build, operation and maintenance of water and wastewater assets & infrastructure in the municipal (Local authority), Industrial (Food and...
-
Automation Engineer
2 weeks ago
Castlebar, Ireland TEAM HORIZON Full timeAutomation Engineers - Shift Team Horizon is seeking a Automation Engineers - Shift for a leading manufacturing company in Mayo. The role will be based on 2nd shift (16:30 00:00) or 3rd shift (00:00am to 08:00), with cover support for weekend callouts. Why you should apply: Our client has developed a stand-out culture of innovation, inclusion and...
-
Project (Automation) Engineer, Mayo
2 weeks ago
Castlebar, Ireland Gertek Project Management Full timeGerTEK is an engineering consultancy company specialising in project management, talent solutions and commissioning qualification and validation services. We partner with many of the world's largest life science & technology companies who entrust in us to deliver their most strategic and important projects with our technically strong personnel ensuring all...
-
C&Q Engineer
2 weeks ago
Castlebar, Ireland TEAM HORIZON Full timeC&Q Engineer Team Horizon is seeking a C&Q Engineer for a leading manufacturing company in Mayo. Why you should apply: Our client has developed a stand-out culture of innovation, inclusion and development, and consistently features as a great place to work. You enjoy working on exciting projects and want to work with a global manufacturing site in Mayo. What...
-
Project Engineer
2 weeks ago
Castlebar, Ireland TEAM HORIZON Full timeProject Engineer Team Horizon is seeking a Project Engineer for a leading manufacturing company in Mayo. The Project Engineer is responsible for safely coordinating and leading projects associated with Process Improvements, Automation, Aseptic processing, New Processing equipment with some Facility / utilities modifications to incorporate same. The primary...
-
Fabric Technician
2 weeks ago
Castlebar, Ireland CBRE GWS Ireland Ltd Full timeAs a CBRE Fabric Technician, you will be responsible for proactive and reactive building maintenance and repair services for client contracts. This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems. What Youll Do: Support clients in an...
-
Project Automation Engineer
2 weeks ago
Castlebar, Ireland TEAM HORIZON Full timeProject Automation Engineer Team Horizon is seeking a Project Automation Engineer for a leading pharmaceutical company in Mayo. The Project Engineer is responsible for safely coordinating and leading projects associated with Automation, Aseptic processing, new processing equipment, packaging, new Facility builds or modifications/extensions. The primary...
-
Workshop Fabricator
2 weeks ago
Castlebar, Ireland PanelDuct Ltd Full timeAbout Us Panel Duct Ltd is a leading manufacturing company specializing in high-quality fabrication solutions. Located in Castlebar, County Mayo, we take pride in delivering exceptional products and services to our clients. We are now seeking skilled Fabrication Workshop Staff to join our growing team. Role Overview As a Workshop Fabricator, you will play a...