3 Days Left: Technical Support Engineer
3 weeks ago
Job Purpose Summary A key member of the support team, your main duties are to provide technical support to our customers, including resellers, dealers, and end users in helping them to resolve technical issues. Role Responsibilities Main Duties To take ownership of customers issues, ensuring they are resolved in a timely manner. To provide 1st line technical support, answering support queries on the telephone, and responding to support Email queries. To escalate more complex problems to the appropriate Technical Support Specialist in line with escalation procedures. To maintain a high degree of customer service for all support queries and adhering to all Standard Operating Procedures. To log all answered calls on the call logging system. To respond to Email queries from customers in a timely manner. To provide pre-sales technical support to customers, & internal sales teams. To process product returns received in the Service Centre, dealing with queries and ensuring product repairs are carried out in line with establish procedures, and items are returned back to customers in a timely manner in accordance with established procedures To carry out product testing and customer setup replication To identify and write product FAQ documents to publish on the company web site To carry out any other duties in line with technical or business requirements Additional Responsibilities Skills & Personal Attributes Key Attributes You should be customer service orientated, polite, thoughtful, and courteous with an excellent telephone manner Excellent oral and written communications skills as most of your work involves speaking to customers on the telephone or responding to Emails by writing technical instructions. 1-2 years' previous experience in a technical support role Excellent understanding of the technical fundamentals of Ethernet Routing principles A very good working knowledge of PC's, and MAC's would be advantageous Technical Skills TCPIP, Class A, B, C (IPv4), DNS, DHCP, SNMP, UDP, FTP IPv6, Any skills advantageous VPN, IPSec, PPTP, L2TP Routing, ADSL, VDSL, VPN, QoS, failover, load balancing. VoIP, IPPBX, SIP, RTP, 3G, ISDN, PSTN, codecs Ethernet switching, Gigabit, multicast, VLAN, PoE, QoS Wireless Networking, IEEE 802.11bgn, WPA(2), SSID, WDS, WPS, dual band Web Content Filtering Educational Degree level in Computing, Maths, or similar IT certifications desirable, e.g. MCSE, CCNA, CompTIA A+ Key Traits CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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3 Days Left: Applications Developer
3 weeks ago
Castlebar, Mayo County, Ireland Douglas Control and Automation Full timeDouglas Control & Automation are seeking a Senior Project (Automation) Engineer to join our ever growing Secondment team in Mayo. This long term position can be facilitated as either a full time staff position or as a contractor. About: The Applications Developer role will be responsible for building bespoke applications, including anything from back-end...
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Technical Support Specialist
19 hours ago
Castlebar, Mayo County, Ireland CMS Distribution Full timeJob Purpose Summary As a key member of the 2nd line support team, your main duties will be to provide technical support to our customers, helping them to resolve issues, but above all, taking ownership of particular product set and writing FAQs, testing firmware, and being an escalation point for your specialist product group. Also taking ownership of...
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Technical Support Specialist
6 days ago
Castlebar, Mayo County, Ireland CMS Distribution Full timeJob Purpose SummaryThe IT & Technical Support Technician role is a key member of the IT team. The primary duties involve handling all support tasks for internal IT and external Draytek customers, focusing on triage and escalation processes.Main Duties:To handle all service desk tickets ensuring they are triaged and escalated where applicable.To take...
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IT & Technical Support Technician
6 days ago
Castlebar, Mayo County, Ireland CMS Distribution Full timeJob Purpose Summary The technician role is a key member of the IT & Technical Support team. This team handles all support tasks for our internal IT & external Draytek customers. The main duties of the role are to triage the service desks once queries are received and handle queries within IT and Draytek. The role will help users to resolve any service &...
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Automation Engineer
4 weeks ago
Castlebar, Mayo County, Ireland Collins McNicholas Recruitment Full timeOur client, a global healthcare leader is currently recruiting for an Automation Engineer to join their growing team in Westport, Co. Mayo.Responsibilities:Support the business Unit / Department with day-to-day automation issues to ensure successful delivery of the planned production schedule.Implement improvements to the equipment and procedures used in the...
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Desktop Support Engineer
6 days ago
Castlebar, Mayo County, Ireland CMS Distribution Full timeThe role of the IT & Technical Support Technician is crucial in maintaining the smooth operation of our IT systems. As a key member of the IT team, you will be responsible for handling all support tasks, focusing on triage and escalation processes, and providing first-line support to our customers.Main Objectives:To ensure that all service desk tickets are...
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IT Systems Installation Engineer New
3 weeks ago
Castlebar, Mayo County, Ireland CPL Full timeThe Role: IT Systems Installation EngineerYour responsibilities:- Installing & Configuring Systems: Setting up a variety of IT hardware and software solutions at client sites, ensuring systems are configured to meet technical specifications.- Testing & Troubleshooting: Conducting rigorous tests on newly installed systems to guarantee operational efficiency;...
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Automation Engineer II
2 weeks ago
Castlebar, Mayo County, Ireland Collins McNicholas Recruitment Full timeOur client, aglobal healthcare leaderis currently recruiting for anAutomation EngineerII ( Night Shift)to join their growing team inWestport, Co. Mayo. Fully onsite.Responsibilities:As anAutomation Engineer II,you will:Support the business Unit / Department with day-to-day automation issues to ensure successful delivery of the planned production...
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3/5/2025 A IT Field Service Engineer New
3 weeks ago
Castlebar, Mayo County, Ireland CPL Full timeThe Role: IT Field Service Engineer (South, Galway)Your responsibilities:- Installation and setting up a variety of IT hardware and software solutions at client sites, ensuring systems are configured to meet technical specifications.- Working closely with clients and cross-functional teams to ensure seamless system integration and high service levels.-...
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CQV Engineer
3 weeks ago
Castlebar, Mayo County, Ireland Gertek Project Management Full timeGerTEK Project Management & Technical Services are an outsourced technical services provider delivering worldwide contract and permanent staffing solutions. We are accepting applications for our CQV Engineer role based in Mayo Role will be responsible for the Generation, Execution and Approval of Qualification documents for Direct Impact Systems (Facility,...
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Commissioning & Qualification Engineer
3 weeks ago
Castlebar, Mayo County, Ireland Collins McNicholas Full timeOur client, a leading biopharmaceutical company, is keen to hire aCommissioning & Qualification Engineer to join their growing team in Mayo on a 9-month contract. The Commissioning & Qualification Engineer will be responsible for the Generation, Execution and Approval of Qualification documents for Direct Impact Systems (Facility, Utility and Equipment) and...
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PMO Support Analyst
4 weeks ago
Castlebar, Mayo County, Ireland Cpl Healthcare Full timeRole: PMO Support AnalystOur client is looking to hire a PMO Support Analyst on an initial contract of 12 months with potential to extend to 36 months. You will be responsible for delivery of the PMO Portfolio which consists of several large technical and business transformation programmes.Your Experience / Competencies / SkillsetsA minimum of 3 years'...
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C&Q Engineer
4 weeks ago
Castlebar, Mayo County, Ireland Headcount Solutions Full timeC&Q Engineer Role will be responsible for the Generation, Execution and Approval of Qualification documents for Direct Impact Systems (Facility, Utility and Equipment) and the generation of Commissioning Test documents for Not direct Systems. Requirements: Previous experience with clean utilities, hygienic piping, process instrumentation, controls and TOPs...
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Process Control Engineer
3 weeks ago
Castlebar, Mayo County, Ireland Douglas Control and Automation Full timeDouglas Control & Automation are seeking a Process Control Engineer (Projects) to join our ever growing Secondment team in Mayo. This long term position can be facilitated as either a full time staff position or as a contractor. Position Overview This projects focused role will be responsible for delivering controls engineering projects, including delivering...
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Technical Installation Specialist
1 week ago
Castlebar, Mayo County, Ireland CPL Full timeCPL is a leading provider of field service solutions, and we are currently seeking a talented Technical Installation Specialist to join our team. As a Technical Installation Specialist, you will be responsible for the installation and configuration of various IT hardware and software solutions at client sites. Your primary goal will be to ensure that all...
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Senior Project Control Engineer
3 weeks ago
Castlebar, Mayo County, Ireland Douglas Control and Automation Full timeDouglas Control & Automation are seeking a Senior Project Engineer - Controls to join our ever growing Secondment team in Mayo. This long term position can be facilitated as either a full time staff position or as a contractor. Position Overview The objective of the Senior Project Engineer - Controls is to manage large, strategic and/or complex automation...
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Controls Engineer
4 weeks ago
Castlebar, Mayo County, Ireland Collins McNicholas Recruitment Full timeOur client, a Global Pharmaceutical Manufacturer, is seeking to recruit a Controls Engineer to join their team in Westport, Co. Mayo.The Controls Engineer will be required to support a multi-year software lifecycle management initiative involving the refresh of GMP applications in the pharmaceutical environment. The Controls Engineer will be expected to...
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3/3/2025 A HR Manager
4 weeks ago
Castlebar, Mayo County, Ireland Collins McNicholas Full timeHuman Resource Managerrequired for agrade VIIIpublic serviceposition in Mayo. TheHR Manageris responsible for the delivery and implementation of a range ofgeneralist HR servicesand the provision ofadvice and guidanceonHRandERissues in order to support our client in the achievement of its business objectives. Providing guidance on the broadHR strategy and...
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15h Left) Person in Charge
5 days ago
Castlebar, Mayo County, Ireland Orchard Care Group Full timeAbout the Role As we continue to expand to provide additional services to meet the needs of those we care for, we currently wish to appoint a Person in Charge, based in Swinford Co Mayo. The purpose of this key roleis to provide the highest possible standards of support to those who use Orchard Community Care services and to ensure the service is in line...
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Mechanical Applications Engineer
2 weeks ago
Castlebar, Mayo County, Ireland Collins McNicholas Recruitment Full timeMechanical Applications Engineer - Medical Device Sector - German SpeakingOur esteemed client, a multinational manufacturer in the medical device sector, is seeking a Mechanical Applications Engineer to join their innovative team. This position offers a unique opportunity to contribute to the development and application of medical device components, with a...