▷ (Apply Now) Meeting & Events Supervisor

2 days ago

Dublin, Ireland Hodson Bay Hotel Full time

Overview

The Hyatt Centric is delighted to invite applicants for the position of Meeting and Events Supervisor to support our growing Reservation & Events team. The ideal candidate will be required to actively and passionately convert customer enquiries into confirm bookings and ensure events are perfectly delivered.

This is Ireland’s first Hyatt Hotel. Adjacent to St Patrick’s Cathedral, this 234-bedroom, 4-star property will include restaurant, bar, meeting and event facilities and fitness centre. Working within the highly respected Hodson Bay Group, and with the impressive support of the Hyatt Partnership, explore this exciting journey with us in introducing and establishing the Hyatt Centric, The Liberties Dublin, as a leading hotel in the Capital.

The Hyatt Centric is delighted to be part of the Failte Ireland Employer Excellence Programme and was recently certified as A Great Place to Work.

This role is a vital part of our Meetings & Events Department, giving you the chance to work closely with our Reservations and Events team. You’ll play an important role in delivering exceptional experiences for our guests, while gaining invaluable exposure to dealing with many international clients.

What will I be doing?

- Utilising various event platform tools and software to quote for events such as CVENT, Venue Directory, Venue Search.
- Coordinates and communicates verbally and in writing with the customer and hotel operations the details of the event. Attains and provides Post-event feedback.
- Maintains the customer relationship from the confirmation of booking to the post event phase and forwarding details to sales for solicitation for future events.
- Makes presence known to customer during the entire event process. Is available to solve problems and/or suggest alternatives to previous arrangements.
- Greets customer during the event phase and hands off to operations for the execution of details.
- Works with hotel staff in solving operational challenges for timings of events etc
- Involved with customer site inspections.
- Can or may lead pre-event and post-event meetings for assigned groups.
- Adheres to all standards, policies, and procedures (Standards, SOPs, LSOPs, etc.).
- Manages group room blocks and meeting space of assigned groups.

What You Will Need

- Minimum 12 months experience in previous meeting and events role is essential.
- Experience in hotel operation and an interest in sales will be an advantage
- Strong communication skills with an excellent command of the English language.
- A proactive attitude and the ability to identify opportunities
- Basic interpersonal skills and a willingness to learn and develop.

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