Vice President, Investor Services Operations Manager I

19 hours ago

Dublin Pike, Ireland BNY Full time

Vice President, Investor Services Operations Manager I Investor Services Operations Manager (Vice President)
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance.
We’re seeking a future team member for the role of Investor Services Operations Manager (Vice President) to join our Contact Centre team. This role is located in Dublin, Ireland.
In this role, you’ll make an impact in the following ways:
Oversee a fast-paced operations team, setting priorities, allocating work, and managing day-to-day performance along with motivating, coaching, and developing staff to build a high-performing, client-centric culture
Ensure accurate and timely processing of investor queries, requests, and ad-hoc tasks while driving consistent adherence to quality standards and departmental procedures.
Serve as primary escalation point for clients and investors, resolving complex queries, issues, and complaints.
Analyze operational trends, identify efficiency opportunities, implement process improvements, and ensure alignment with corporate policies.
To be successful in this role, we’re seeking the following:
Bachelor's degree or the equivalent combination of education and experience is required.
5-7 years of total work experience with at least 1 year of management experience preferred.
Experience in transfer agency operations preferred
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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