Apply Now Senior Vice President, Service Delivery General Management Manager
3 weeks ago
Overview Senior Vice President, Service Delivery General Management Manager role at BNY.
Location: Dublin – hybrid basis (4 days a week in office).
Role Summary BNY Transfer Agency provides fund administration services to a multitude of clients including Money Markets, Mutual Funds and ETFs. The team provides client service and oversight duties for and on behalf of our clients, including management of client queries, client escalations, supporting the offshore processing teams on complex queries and management of risk throughout the transfer agency process as identified in our reconciliation process. The group also completes regulatory reporting, governance reporting to relevant local and global groups, budget management and agile implementation of new business. Reporting to Head of Transfer Agency, the successful candidate will be a manager of managers, in a client facing role and be responsible for devising and delivering local and global strategies within the team with respect to automation, developments for new business and governance on existing processes in accordance with corporate and regulatory requirements. The candidate will represent the function via multiple stakeholder events, governance decision groups, RFPs and client onboardings.
Responsibilities Set the strategic direction for your group in line with corporate goals and expectations, ensuring alignment across the business.
As a manager of managers, set the control framework to empower your team to identify and manage risks.
Act as senior escalation point on client/internal escalations, governance, projects and error resolution.
Work with your team to ensure risks are managed effectively with respect to organisational structure, breaking down silos and addressing key group dependencies.
Lead goal setting, staff appraisals and performance reviews across the group.
Identify automation opportunities (system enhancements, AI, etc.) and engage relevant stakeholders to deliver.
Deliver plans and strategies to manage expenses.
Contribute to client due diligence, board meetings or RFPs as required.
Qualifications Demonstrable experience in setting strategic direction of a large team/group.
Third level qualification is preferred or the equivalent combination of education and experience.
10-15 years of work experience in Transfer Agency is required, at least 5 of these in a senior position (CF role desirable).
Broad Transfer Agency and industry knowledge is required; wider experience within Fund Services is desired.
Must be capable of working as part of a broad management team and also on own initiative.
Career progression for high achieving candidates.
Benefits and Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and a pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on health, resilience, and financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
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