Technology Resilience Manager

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Technology Resilience Manager

Reporting to the Head of Operational and Technical Resilience, the Technology Resilience Manager is responsible for the development, maintenance and operation of a robust technology resilience function within Intact Insurance Ireland (Intact) which will:

Enhance the resilience posture of Intact the availability and delivery of its Important Functions and Important Business Services.

Through a structured approach enhance the resilience of the wider technology stack in alignment with the business risk appetite.

Enable the business to comply with both its policy and regulatory obligations.

As part of the First Line of Defence, this function provides technology resilience assurance to the business through identification of risks, while recommending technology improvement actions, supporting the implementation of controls, validating the design and effectiveness of controls and reporting on progress. In turn this provides assurance to the Intact Executive, Board and Regulator regarding the effectiveness of controls and processes in place to support the response to, and recovery of technology services in the event of a major technology related incident.

The Intact Operational and Technical Resilience function supports Technology and Operational Resilience, Business Continuity and Crisis Management for all of our Ireland Operations (Intact & 123.ie). Working with colleagues within the wider Integrated Technology Services team and our IT Outsourced Services partners, the remit of the function spans all aspects of people, process, technology and location continuity and management in a technology risk context.

Technology Resilience is seen as a key pillar of our operational capability; it supports Intact’s customer centric strategy as well being a key regulatory focus. It is also closely aligned with our cyber resilience capability and the successful candidate will work closely with colleagues in functions including but not limited to the Engineering, Information Security and Service Delivery functions in making Intact more holistically resilient through engagement with colleagues in Intact UK and International and Intact Group.

The successful candidate will possess a proven track record that demonstrates subject matter expertise and leadership in Technology Resilience / Disaster Recovery. The candidate must have the ability to co-ordinate and participate in multi-disciplinary teams in complex operating environments with the added capability to engage and influence business stakeholders.

The Cross Industry Guidance on Operational Resilience, Cross Industry Guidance on Outsourcing and now (EU) 2022/2554 Digital Operational Resilience Act have resulted in resilience transforming into a discipline with a significant level of regulatory oversight, what was once discretionary is now mandatory. The successful candidate will leverage their experience to enable the business ensure its continued compliance with these regulatory structures to enable the business secure prescribed regulated outcomes.

Key Responsibilities

Operations Management

- Incident Commander for live Disaster Recovery (DR) invocations in line with documented roles and responsibilities.

- Support the delivery of business projects with a technology resilience bias or a dependency on technology, while also managing those resilience-initiated projects.

- Participation on architecture design and change fora.

- Coordinate the inputs from technical teams, both internal and external stakeholders.

- Maintenance and development of the DR Framework and all supporting documented structures.

- Horizon scanning the legal and regulatory environment.

- Engagement with the Three Lines of Defence.

- Ensure the alignment of DR with Major Incident Management processes and procedures with clear delineation of role and responsibilities.

- Provide training and awareness programs to educate IT staff on disaster recovery best practices and procedures.

- Actively mentors and helps further the knowledge and skills of ITS personnel on DR.

- Maintain the currency of the Resilience Management System.

- Conduct thorough risk assessments to identify and treat potential vulnerabilities.

Situational Readiness Posture

- Maintain situational readiness of the technology stack and those stakeholders necessary to support the recovery efforts in the event of a live invocation.

- Respond promptly to disaster events, coordinate recovery efforts, and communicate with stakeholders to ensure timely resolution and minimal business disruption.

- Demonstrate and provide assurance on readiness through exercising and testing.

Third Party Management

- Management and co-ordination of our third-party partners in support of our technology performance objectives.

- Support the production of high-quality and accurate responses in answer to formal and informal customer and regulatory requests.

- Assessment of the resilience posture of third parties supporting Important Functions via Third-Party Risk Assessments.

Exercising and Testing

- Design, co-ordination and execution of the annual technology exercise and test programme including third parties where applicable.

- Remediation of exercise and test findings.

- Business user relationship management in an exercising and test capacity as well as live invocation.

- Lead and coordinate disaster recovery exercises and tests to validate the effectiveness of recovery plans and procedures.

Experiences

- 5+ years in a leadership role within a highly technical environment (preferably cloud) in a disaster recovery focused role.

- Proven experience of delivering against a Disaster Recovery role within financial services ideally in a greenfield context where they have developed to policies, processes and procedures.

- Third Party Management exposure.

Preferred experience / exposure

- Disaster Recovery experience in a Microsoft Azure environment.

- Development of a Disaster / Technical Resilience Management System in a greenfield context.

- Experience managing resilience in a multi-vendor environment.

- Enterprise or solution architecture background.

- Operations or incident management background.

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally

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